Career Opportunities: Sr Planning and Operations Specialist (24639)

Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Job Summary

This position is responsible for leading, facilitating, and monitoring the planning and operations within the assigned business unit at a senior level. This includes an advanced understanding and ability to lead and guide the strategic deployment and operational implementation of the strategic plan, projects, and initiatives for the assigned business unit.  This position is able to attend and participate in meetings on behalf of business unit leaders.

Essential Responsibilities

Projects and Planning

• Monitor and guide the department-wide portfolio of projects and performance dashboard with minimal guidance from department leadership; guide department leaders and cross functional teams in identifying priorities and advancing projects and performance.
• Lead and participate in developing, implementing, and monitoring clinical and/or operational strategy aligned with the organization at large and each line of business, region, or department.
• Identify and lead a process for developing and administering the team’s annual strategic plan and process, as well as underlying goals, projects, strategies, and metrics; influence and negotiate for necessary resources and timelines.
• Develop, implement, and lead a monitoring system with visibility to metrics, reporting, and progress toward goals.
• Liaise with other departments relating to costs, planning, and/or deliverables involving complex integration.
• Perform advanced project management skills for business unit initiatives.
• Serve as a key thought partner and facilitation expert; lead in facilitating internal and external stakeholders to identify barriers, change management needs, and more to move strategies forward.
• Leverage multiple resources to ensure standard and specialized tools and processes are developed, deployed, and regularly improved upon to support the various project and programs.

Operations

• Inform, develop, and lead the operational infrastructure to help ensure the business unit is operating as efficiently as possible and delivering the highest quality services to its customers.
• Lead process improvement work; identify, implement, and train on process improvements that support the success of key strategic initiatives and operations. 
• Lead and facilitate a process with leaders and staff to define and develop the overall clinical and/or operational strategy and their role in supporting this work.
• Lead team in working effectively across departments, regions, and lines of business within a matrix structure.
• Build, deploy, and lead communication systems and effective communication forums and pathways to guide cross-functional relationships.
• Develop and lead the business unit’s meeting infrastructure, including content, tracking, and reporting on deliverables; staff senior leadership meetings and external meetings at the executive and operational level; attend and participate in meetings on behalf of business unit leaders.
• In partnership with department leadership and other senior leadership, identify content and presentations for enterprise-wide meetings.
• Organize and manage activities such as retreats, team development, and other forums to ensure collaboration and cohesion.
• Inform data analysts of core data needs; collaborate to extract and present relevant data internally and externally.

Organizational Responsibilities

• Perform work in alignment with the organization’s mission, vision and values.
• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

Required

• • Minimum 5 years’ experience in planning, operations, project, or program administration, including 2 years’ experience leading large, complex, and diverse multi-stakeholder collaborations
  • Experience as an influential communicator, group facilitator, and creative problem solver across teams and within a complex organizational structure
  • Education or training in lean or related process improvement techniques

Preferred

• • Experience leading planning, operations, and/or project or program management within the department’s area of focus

Knowledge, Skills and Abilities Required

Knowledge

• Advanced understanding of principles, methods, and techniques of project management
• Strong understanding of quality assessment measures
• Strong understanding of Oregon Medicaid or Medicare in area of focus (preferred)
• Strong understanding of health plan financing, health care costs, health outcome measures, and health plan operations (preferred)

Skills and Abilities

• Excellent organizational skills; ability to apply process improvement techniques to department operations and create efficiencies
• Ability to synthesize large volumes of information and data points into a set of deliverables
• Proficiency in developing and facilitating strategic planning processes and a visible ongoing monitoring system for a variety of initiatives
• Excellent ability to develop formal project/program plans and prioritize, manage, and implement tasks, activities, and processes to achieve goals within established timelines
• Ability to create and manage visual displays or maps of processes, timelines, or projects
• Excellent verbal and written communication and presentation skills including ability to articulate concepts to staff, partners, and stakeholders: ability to lead and ensure internal and external stakeholder engagement to move strategies forward by applying advanced engagement and change management techniques
• Ability to lead, motivate, and guide peers, cross-functional partners, and cross department and network management toward goal attainment
• Ability to develop and maintain strong professional working relationships with internal staff and departments and external stakeholders
• Ability to effectively solve unique problems as they arise or identify when to direct issues to appropriate department/supervisor
• Strong ability to develop, recommend, and implement policies, procedures, and guidelines

• Ability to work effectively with diverse individuals and groups

• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day

Working Conditions

Work Environment(s):  ☒ Indoor/Office    ☐ Community      ☐ Facilities/Security     ☐ Outdoor Exposure

Member/Patient Facing:    ☒ No                          ☐ Telephonic        ☐ In Person

Hazards:  May include, but not limited to, physical and ergonomic hazards.

Equipment:  General office equipment.

Travel:  May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

#MULTI

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.