Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Excellent verbal and written communication skills., Strong problem-solving abilities., Proficiency in customer support software..
Key responsabilities:
- Serve as first point of contact for customers via phone, email, and live chat.
- Address customer inquiries and provide positive resolutions with empathy.
- Troubleshoot technical issues and guide customers on product features.
- Process orders, returns, and refunds accurately.
- Maintain detailed records of customer interactions and collaborate on complex issues.