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Customer Service Email Support

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Philippines

Offer summary

Key responsabilities:

  • Assist customers with inquiries and complaints.
  • Provide quick, accurate responses to customer questions.
  • Process customer transactions efficiently.
  • Proactively provide product and service information.
  • Fulfill other duties assigned by supervisors.
KDCI Outsourcing logo
KDCI Outsourcing SME https://www.kdci.co/
51 - 200 Employees
About KDCI Outsourcing
KDCI is a leading outsourcing company in the Philippines that specializes in offshore staffing in the fields of Creative Design, Digital Content Creation, and eCommerce Back Office Support.We love all things digital and we are passionate about our work. Our goal is to build the best possible team for our clients, whether they’re startups or established companies that need hyper-growth.We are based in California and have various offices around the world - Manila, Hong Kong, and London. We are owned and managed by seasoned executives with over 15 years of proven leadership and experience in developing businesses in the digital space, and we pride ourselves in providing cost-effective, world-class services to our clients.
See more KDCI Outsourcing offers

Job description

KDCI Outsourcing is seeking a highly motivated and customer-focused phone and email support to join our team. The successful candidate will be handling inquiries, complaints, and comments as well as providing and recommending solutions as necessary. The ideal candidate must be someone who can build a genuine connection with our customers and proactively identify their concerns and needs to provide effective resolutions.


Responsibilities

  • Assist customers by attending to their queries, concerns, and complaints through phone calls, emails, and/or chat
  • Responsible for providing quick, accurate, and comprehensive responses to customers with their inquiries, questions, and concerns regarding their order status, product availability, and payment disputes
  • Ensure that customer transactions are processed efficiently and in a timely manner
  • Proactively provide information about the company’s products and services and upsell related products or services
  • Other duties assigned by the immediate supervisor

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Upselling

Other Skills

  • Customer Service
  • Detail Oriented
  • Problem Solving
  • Time Management
  • Verbal Communication Skills
Are you interested?

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