Offer summary
Qualifications:
High school diploma or equivalent, bachelor's preferred., Experience in customer service field., Excellent verbal and written communication skills., Strong problem-solving and quick-thinking abilities., Proficiency in customer support software and CRM systems..
Key responsabilities:
- Be first contact for customers, providing timely assistance via phone, email, and chat.
- Address inquiries, concerns, and feedback with empathy for positive outcomes.
- Troubleshoot technical issues and guide on product features.
- Process orders, returns, and refunds accurately.
- Maintain records of customer interactions and collaborate on complex issues.