Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Onboarding Agent- Philippines

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

3+ years customer success experience, Experience in implementation of customer support software tools, Expertise in Travel Tech or Hospitality is a plus, Technical troubleshooting skills required, Strong analytical skills and English proficiency.

Key responsabilities:

  • Set up hotel profiles per guidelines
  • Serve as primary contact during onboarding
  • Provide insights to customer's platform usage
  • Implement customer support software tools
  • Maintain high customer satisfaction and retention
HyperGuest logo
HyperGuest https://www.hyperguest.com/
51 - 200 Employees
About HyperGuest
HyperGuest is a hotel distribution marketplace that simplifies direct bookings between accommodation providers and travel companies. Our innovative solution removes connectivity barriers, complicated contracting, and costly middlemen—replacing them with state-of-the-art instant connectivity, dynamic distribution, and direct bookings with real-time data. HyperGuest gives hotels an unprecedented level of control over their distribution while providing travel providers with the highest level of efficiency and profitability.
See more HyperGuest offers

Job description

Description

HyperGuest is looking for a Hotel onboarding Agent to join our team in the Philippines!

As a Onboarding Agent in Hyperguest Platform, you will assist our new customers to solve configuration-related needs in order to set the hotel's online distribution within our system

We are looking for someone who is Self starter and looking to make a major impact in a fast growing company.


Responsibilities

  • Set up hotel's profile based on Department's guidelines
  • Serve as a primary contact for customers during the Onboarding process
  • Provide insights to our business customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
  • Implement customer support software tools
  • Promote a "customer first" environment at all times
  • Communicate with customers worldwide through video calls, online chat, and emails
  • Understand customer outcomes and analyze customer needs
  • Achieve high Customer Satisfaction and retention



Requirements

  • 3+ years customer success experience
  • Experience in implementation of customer support software tools – A must
  • Experience from Travel Tech/Hospitality/Online travel industry- big plus!
  • Experience is solving technical troubleshooting
  • Proven track record of working in a customer-facing role
  • Excellent English both spoken and written – A must
  • Knowledge and experience with hotels reservation and Channel Manager systems – A plus
  • Strong analytical skills, with the ability to translate data into insights
  • Passionate to provide great service to customers worldwide
  • Availability to work in shifts including occasional weekends.



Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Customer Success ManagementCustomer Relationship Management (CRM) SoftwareHardware TroubleshootingChannel Management

Other Skills

  • Verbal Communication Skills
  • Problem Solving
  • Analytical Skills
  • Customer Service
Are you interested?

Related jobs

See more jobs
Sign in or sign up with Google or LinkedIn