Insurance Channel Operations Manager

The Retail Segment is a growing channel for Guardian. We allow consumers to shop, quote, enroll, and pay for non-medical health benefits directly from us online, through partnerships with brokers and aggregators, and through the government exchanges. Growth in this channel has been accelerated by healthcare reform, evolving consumer preferences, growth of retirees and gig/part-time workforce which has resulted in an influx of new individuals shopping and purchasing their benefits online and through government exchanges.

You Will:

In this role, the Retail Channel Operations Manager will be responsible for supporting the Partnerships and Exchange channels of Guardian’s Retail segment, including:

• Supporting the annual process for filing our Retail products across the 27+ government exchanges that we operate in, which is currently the largest channel for the Retail business
• Performing strategic analysis, recommendations, and execution of the exit / entry strategy for new exchanges
• Collaborating with teams across the Group Benefits business including pricing, filing, and network strategy to ensure there is alignment on the delivery and execution for the Retail segment
• Conducting competitive analysis on pricing, features, and impact of regulatory trends
• Providing operational support for the partnerships channel, which is the highest growth channel for Retail, including account management support, developing partnership scorecards, and analyzing partnerships performance to support recommendations on opportunities to drive partner activity
• Identifying and collaborating with cross functional partners on opportunities to drive other growth levers across both exchange and partnerships channels (e.g. sales, premium growth, and persistency)
• Strategic and analytical support for Exchange and Partnerships channels during “off-season”
  • Monitor and project impacts on upcoming federal and state regulations
  • New exchange enter/exist state analysis and competitive assessment
  • Support Partner Management team during exchange off-season (partner reporting, sales analysis, new opportunity evaluation)

• Operational support for Exchange channel
  • Annual refiling (i.e.: comp intel, service area review, rate review, policy review, application submissions, testing)
  • Ensure Guardian is ready for annual open enrollment period
  • Annual pricing recommendation and evaluation
  • Collaboration across all internal stakeholders (i.e.: Legal, Compliance, State Filing, Customer Care, Payments management and operations) and with external vendors used for policy administrative functions

Reporting Relationships:

• This position reports to the Head of Retail Distribution, who in turn, reports to the Head of Group Benefits Strategy and Retail Segment.

You Have:

Skills and Knowledge

• Strong analytical and communication skills, including the ability produce clear supporting documents in PowerPoint, Excel etc.
• Excellent project management and organizational skills, with demonstrated success achieving results through others
• Ability to effectively handle multiple priorities
• Fosters a high level of teamwork and collaboration between internal and external stakeholders
• Results-oriented
   

Education and Experience

• Bachelors degree required
• 5+ years experience; insurance, government, product, or operational experience preferred
• Past experience working with actuarial, filing, and compliance areas desired

Location & Work Arrangement:

• The work arrangement will be hybrid, and the successful candidate will be based in one of these three Guardian office locations two days per week:
  • New York, NY
  • Boston, MA
  • Bethlehem, PA

Travel:

• Minimal travel required with this position (approximately once per quarter)

Salary Range

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

• Dental plan

• Vision plan

• Health care accounts – flexible spending, health reimbursement, and health savings accounts

• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage

• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)

• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health

• Wellness programs, including fitness program and equipment reimbursement

• Child, adult, and elder back-up care support through Bright Horizons

• Adoption assistance

• College planning

• Tuition reimbursement

• Student loan assistance

• Commuter benefits in select metropolitan areas

Equity & Inclusion

Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:

• Employee Resource Groups:

• Colleague Connection Committees

• Community Involvement Committees

A culture that encourages colleagues to bring their authentic selves to work

• Voluntary self-ID

• Pronunciation and phonetic spelling of names

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.