Senior Patient Engagement Lead

Precision for Medicine is the first global precision medicine clinical research services organization, purpose-built to improve the clinical research and development process for new therapeutics. Our novel approach integrates clinical operations excellence, with laboratory expertise, and advanced data sciences to inform every step. We apply our expertise to trials at all stages—from early development through approval—with embedded experience in oncology and rare disease. With over 2000 dedicated professionals and 35 offices worldwide, we stand ready to help accelerate life-changing treatments anywhere around the globe. Won’t you join us today as a Senior Patient Engagement Lead?

Position Summary:

The Senior Patient Engagement Lead (PEL) has wide-ranging and broad experience, typically handling the most complex and advanced assignments. The primary responsibility of the Senior PEL will be leading the execution of Patient Engagement strategies appropriate to any awarded study expectations and in alignment with Sponsor requirements. Focus is on improving patient access to and understanding of clinical trial opportunities, then supporting them with the practicalities of participation to optimize engagement, recruitment, compliance and retention.

This role is a key position, requiring successful collaboration with pre- and post- award stakeholders to manage the planning, coordination, quality and implementation of Patient Engagement operational plans effectively, and to drive a successful translation of Precision innovation and expertise into meaningful impact on the conduct of our studies. The Senior PEL will work with colleagues across departments including Clinical Operations, Site Start-Up, Project Management, Operational Strategy (including Feasibility and the Precision Site Network), and Business Development. In addition, this role will liaise with colleagues across Precision for Medicine to optimize convergence and implementation of Precision solutions. 

Essential functions of the job include but are not limited to:

Support the development and execution of Patient Engagement strategies and tactics appropriate to the awarded study needs and in alignment with sponsor requirements:

• Work as an SME in partnership with project teams to translate patient engagement strategies into operational and tactical plans that positively impact recruitment and retention rates and patient/care partner experience for assigned projects. Senior PEL tasks will include:
  • Creation of patient engagement materials and/or oversight of their development by our PAQ partners, aligned with company literacy, health literacy and DEI guidelines
  • Identifying and connecting with Patient Advocacy Groups and/or community groups, then building and maintaining relationships in partnership with sponsors
  • Direct deployment or oversight of patient feasibility projects with vendor partners, eliciting quantitative and/or qualitative feedback from patients and/or care partners to understand their perspectives on trial design, potential barriers to participation and ways to overcome them. The PEL will use this information to provide recommendations to sponsors on potential adjustments to protocol design and patient/care partner support programs.
  • Coordinating activities across vendors to ensure an optimal patient/care partner experience, including but not limited to travel/concierge, clinical enrolment managers, creative designers, outreach, AI, and home healthcare providers
  • Leading cross-functional teams to build FDA Diversity Action Plans, UK Patient and Public Involvement (PPI) projects and other patient engagement-related projects to meet regulatory needs
  • Partnering with Precision Patient Advisors to obtain feedback on Precision and study-specific patient strategies, plus internal training and external awareness activities.
• Serve as primary operational project contact for patient engagement programs with sponsors to ensure appropriate communication channels are maintained and reporting schedules adhered to as required.
• Communicate with sponsors and project teams to implement and monitor impact of patient engagement tactical plans. Make additional operational and tactical recommendations as needed based on study performance.
• Represent Precision for Medicine at site/sponsor-facing meetings e.g., KOMs, IMs, to present strategy/rationale, train CRAs and site staff, and conduct recruitment support workshops as required.
• Contribute to bid defense meeting prep and attend bid defense meetings, particularly where patient engagement and diversity expertise is pertinent.
• Serve as internal consultant to project teams to implement operational patient engagement plans on existing projects as required.
• Lead patient recruitment and retention rescue strategy discussions, propose solutions and drive implementation. This will be particularly important on studies involving breakthrough science, complex designs, hard to reach patient populations or Precision strategic clients. It will require working across Precision departments to drive the review and refining of operational strategy, including but not limited to country and site identification, enhancing enrolment, and strategies to mitigate the risk in intensely competitive environments.
• Maintain knowledge of current patient engagement trends, vendors, and technologies to increase productivity and recommend additional support as needed.
• Develop and implement risk management plans
• Provide technical expertise in support of project specific and interdepartmental training efforts
• Contribute to thought leadership activities as needed
• Support continued process improvement to ensure quality in the department.
• Other responsibilities as mutually agreed

Qualifications:

Minimum Required:

• Advanced degree in life sciences discipline or equivalent experience

Other required:

• 8 or more years in the CRO/Pharmaceutical/healthcare industry
• Extensive experience in clinical development focused on strategy and execution of all phases of clinical trials

Preferred:

• PhD

Skills:

• Strong strategic and analytical thinking
• Ability to prioritize critical needs
• Extensive experience with MS Word, Excel, and PowerPoint
• Fluency in English
• Demonstrated understanding of financial management.
• Highly capable of motivating other members of the project team to meet timelines and project goals.
• Understands clinical trials methodology, including a working knowledge of protocols and indications being studied.
• Demonstrates professionalism as evidenced by punctuality, ability to deliver on commitments, and positive interactions with customers and teammates
• Collects and analyzes data of a consistently high standard.

Competencies

Exceptional analytical and problem-solving skills. Highly organized with excellent interpersonal, presentation, oral and written communication skills. Strong sense of ownership and pride in quality of outputs. Ability to multitask to tight timelines, prioritizing workload and maintaining high quality standards. Skilled at working in a matrix environment, independently and as part of a dynamic team and in a decentralized reporting model (as applicable).

Travel Required

Domestic and international travel including overnight stays

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