Danish Speaking Customer Service for High-End Coffee Machines - Athens, Greece

Patrique Mercier Recruitment is the premier agency for bilingual candidates seeking rewarding career opportunities abroad. We specialize in diverse sectors such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Currently, we are excited to announce a position for a Danish Speaking Customer Service representative tailored for high-end coffee machines based in the vibrant city of Athens, Greece. This is a fantastic opportunity for coffee enthusiasts who are passionate about customer service and want to immerse themselves in a new culture. At Patrique Mercier Recruitment, we prioritize matching exceptional talent with leading brands, ensuring a seamless transition for our candidates. You will be the voice of our premium coffee machine brand, supporting Danish-speaking customers and providing them with the top-notch service they expect. Join us in this dynamic role and experience the beauty of living in Greece while advancing your career!

Responsibilities

• Provide first-class customer support to Danish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding their high-end coffee machines, including troubleshooting and maintenance.
• Respond to customer feedback and complaints with professionalism and empathy.
• Ensure all customer interactions are documented and followed up on in a timely manner.
• Collaborate with other teams to enhance customer satisfaction and resolve complicated issues.
• Maintain an in-depth knowledge of our coffee machines and company policies.
• Contribute to improving the customer service process through feedback and insights.

Requirements

• Fluency in Danish and English (both written and spoken); additional languages are a plus.
• Experience in customer service or a related field, especially in a technical or product-based environment.
• Passion for coffee and knowledge about coffee machines is preferred.
• Excellent communication and interpersonal skills.
• A self-motivated individual who can work both independently and as part of a team.
• Strong problem-solving skills and an aptitude for technical troubleshooting.
• Willingness to relocate to Athens, Greece, and embrace a new lifestyle.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )