Offer summary

Qualifications:

Fluency in Danish and English, Experience in technical support or customer service, Excellent problem-solving skills, Familiarity with digital technologies, Ability to manage multiple tasks.

Key responsabilities:

Provide technical support via phone, email, and chat

Diagnose and troubleshoot customer issues

Maintain detailed documentation of inquiries and resolutions

Communicate effectively with customers for clarity

Collaborate with teams to enhance service quality

Job description

Patrique Mercier Recruitment is thrilled to present a rewarding opportunity for a Danish Speaking Technical Support Agent for Customers in the vibrant city of Athens, Greece. Our agency specializes in connecting multilingual talent with fulfilling roles in customer support, ensuring that candidates can leverage their language skills in dynamic environments. In this role, you will play a crucial part in assisting Danish-speaking customers with their technical inquiries, ensuring they receive the highest level of support and guidance. This is your chance to thrive in a beautiful location while being part of a team that values customer satisfaction and technical excellence. Join us at Patrique Mercier Recruitment and take your career to new heights!

Responsibilities

Provide exceptional technical support to Danish-speaking customers through various communication channels, including phone, email, and chat.
Diagnose and troubleshoot customer issues related to products and services accurately.
Maintain detailed documentation of customer inquiries and resolutions in the support system.
Communicate effectively with customers to ensure clarity and understanding of solutions.
Collaborate with internal teams to address trends and improve service quality.
Guide customers on product features and best practices to enhance their experience.
Demonstrate professionalism and a strong commitment to customer satisfaction during all interactions.

Requirements

Fluency in Danish and English, both written and verbal.
Prior experience in technical support or customer service roles.
Excellent problem-solving skills and attention to detail.
Ability to thrive in a fast-paced environment and manage multiple tasks.
Familiarity with various digital technologies and troubleshooting methodologies.
Strong communication and interpersonal skills.
Willingness to work flexible hours, including weekends if required.

Benefits