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Dutch Speaking Online Service Advisor - Remote in Greece

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Greece, Belgium

Offer summary

Qualifications:

Fluent in Dutch (written and spoken), Good command of English, Previous experience in customer service preferred, Strong problem-solving skills, Ability to work independently.

Key responsabilities:

Provide superior customer service via online chat, email, and social media.
Answer inquiries comprehensively and efficiently.
Resolve issues promptly ensuring positive experiences.
Maintain up-to-date product knowledge for accurate advice.
Document interactions for quality assurance.

Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/

2 - 10 Employees

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Job description

Patrique Mercier Recruitment PT is excited to offer the opportunity to join our team as a Dutch Speaking Online Service Advisor – a remote position based in beautiful Greece! This role is perfect for individuals who are enthusiastic about providing outstanding customer support from the comfort of their home while experiencing the charm of Greece.

As a Dutch Speaking Online Service Advisor, you will assist Dutch-speaking customers through online platforms, addressing inquiries and resolving issues related to our services. If you are passionate about helping others and possess strong communication skills, we want to hear from you!

Responsibilities

Provide superior customer service to Dutch-speaking clients via online chat, email, and social media.
Answer customer inquiries comprehensively and efficiently.
Resolve issues promptly while ensuring a positive customer experience.
Maintain up-to-date knowledge of products to provide accurate information and advice.
Document customer interactions for quality assurance and service improvement.
Work collaboratively with the remote team to share insights and enhance customer satisfaction.
Participate in ongoing training sessions to stay updated on product changes and best service practices.

Requirements

Fluent in Dutch (both written and spoken) with excellent communication skills.
Good command of English for effective communication with the team.
Previous experience in customer service or online support is a plus.
Strong problem-solving skills and a proactive attitude towards customer care.
Ability to work independently and manage time effectively in a remote environment.
A friendly and approachable demeanor, with a focus on building customer relationships.
Availability to work in accordance with the required schedules while residing in Greece.

Benefits