Polish Speaking Customer Retention Specialist, Greece

Patrique Mercier Recruitment is seeking a Polish Speaking Customer Retention Specialist to join our expanding team in Greece. In this crucial role, you will focus on maintaining and strengthening relationships with our Polish-speaking customers to ensure their ongoing loyalty and satisfaction.

This position offers a unique opportunity to work in a vibrant environment while making a tangible impact on customer experience and retention.

Responsibilities

• Engage with Polish-speaking customers through various channels to understand their needs and concerns.
• Proactively reach out to customers to encourage repeat business and provide personalized support.
• Address and resolve customer issues, ensuring a seamless experience.
• Gather feedback from customers to understand their experiences and areas for improvement.
• Document interactions and maintain customer records in the CRM system.
• Collaborate with other teams to develop customer retention strategies.
• Stay informed about product updates and company policies to provide accurate information.

Requirements

• Fluency in Polish and English, both written and spoken.
• Experience in customer service, retention, or a related field is preferred.
• Strong communication and interpersonal skills, with the ability to build relationships.
• Problem-solving skills and a proactive approach to customer inquiries.
• Familiarity with CRM software and customer support tools.
• Ability to multitask and work effectively in a fast-paced environment.
• Detail-oriented with a focus on delivering high-quality customer service.
• Positive attitude and enthusiasm for engaging with customers.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus / Holiday Bonuses
• 2 Extra Salaries Per Year
• Fully Paid Training
• Good Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many extras