Job description

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a German Speaking IT Customer Support role, completely remote while you enjoy the stunning surroundings of Greece! If you are fluent in German and have a knack for delivering excellent support, this position could be your ideal match.

As a part of our team, you will provide German-speaking clients with expert assistance on various IT-related inquiries and issues, ensuring their needs are met promptly and effectively. Experience the freedom of working from home while soaking in the vibrant culture and beauty of Greece.

Responsibilities

Provide top-tier IT customer support to German-speaking clients through phone, email, and chat.
Troubleshoot and resolve technical problems related to both software and hardware.
Accurately document customer interactions and solutions in the support management system.
Collaborate effectively with team members to ensure a seamless support experience.
Guide clients on product usage and enlighten them about various features.
Keep updated on product changes, new technologies, and company policies.

Requirements

Fluency in German and English, both written and spoken.
Previous experience in IT customer support or technical assistance is advantageous.
Strong analytical and problem-solving capabilities.
Exceptional verbal and written communication skills.
A strong customer-focused mindset with an emphasis on service quality.
Familiarity with a diverse range of software applications and operating systems.
Detail-oriented with strong organizational skills.
Ability to juggle multiple tasks in a remote work setting.
Self-driven with commendable time management skills.

Benefits