German Speaking IT Customer Support (Remote) - Remote in Greece

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a German Speaking IT Customer Support role, completely remote while you enjoy the stunning surroundings of Greece! If you are fluent in German and have a knack for delivering excellent support, this position could be your ideal match.

As a part of our team, you will provide German-speaking clients with expert assistance on various IT-related inquiries and issues, ensuring their needs are met promptly and effectively. Experience the freedom of working from home while soaking in the vibrant culture and beauty of Greece.

Responsibilities

• Provide top-tier IT customer support to German-speaking clients through phone, email, and chat.
• Troubleshoot and resolve technical problems related to both software and hardware.
• Accurately document customer interactions and solutions in the support management system.
• Collaborate effectively with team members to ensure a seamless support experience.
• Guide clients on product usage and enlighten them about various features.
• Keep updated on product changes, new technologies, and company policies.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in IT customer support or technical assistance is advantageous.
• Strong analytical and problem-solving capabilities.
• Exceptional verbal and written communication skills.
• A strong customer-focused mindset with an emphasis on service quality.
• Familiarity with a diverse range of software applications and operating systems.
• Detail-oriented with strong organizational skills.
• Ability to juggle multiple tasks in a remote work setting.
• Self-driven with commendable time management skills.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )