Senior Associate, Retail Training (Luxury), Chicago or NYC basedAbout Leap:Leap is building the world's largest network of branded retail stores – powered by data, systems and scale. The Leap Platform enables brands to deploy stores that work in concert with ecommerce more rapidly and at significantly reduced cost and risk. Leap brings modern brands to life with compelling, immersive customer experience and data driven operations. Our team is excited by the opportunity to power the next generation of leading consumer brands with a vibrant presence in local communities throughout the country. We're one of the fastest growing companies in the retail/ecommerce space - since launch we've powered stores for dozens of brands, and we're adding more brands and stores each week.
Come take this leap with us. Your ideas, thinking, and voice are wanted.
The Role:The Senior Associate, Retail Training is responsible for executing learning initiatives through the creation and implementation of training curriculum for Leap’s retail employees. The primary focus of the role is to develop learning materials, conduct training sessions and create programs to drive luxury selling behaviors and customer experience. The ideal candidate will have a strong background in retail training, experience working in a luxury environment and understanding of how to drive sales through effective training strategies and action plans.
Role Location:This role is based in Chicago or NYC. We have a hybrid office culture and expect you to be in-office 2-3 days per week.
Key Responsibilities:Training & Analysis
- Ownership of content development to support business needs and new initiatives
- Identify and create learning solutions to drive performance including job aides, enrollment calls, support tools, presentations, facilitator guides, training playbooks, etc.
- Guide information extraction process to gather content from multiple brands to create engaging learning solutions that drive performance
- Conduct train-the-trainer workshops for existing retail programs both virtually and in person, as needed
- Create training recaps and follow-up action plans
- Support the creation of an annual training calendar
- Monitor and evaluate the training program and all learning materials to improve effectiveness
- Support Retail teams in onboarding new hires, including creating lesson plans and facilitating learning sessions
- Leverage performance data to steer future learning solutions
Cross-Functional Partnership
- Develop cross-functional partnership with various teams across the organization to share information and align on training strategies
- Work closely with the field leadership team and external partners to create and execute training strategies to support business driving initiatives
- Collaborate with field leadership and customer success to create an environment that fosters feedback to generate continued process improvements
Candidate Qualifications- 3+ years experience in retail training
- 2+ years experience in a luxury selling or training environment, fine jewelry experience required
- Knowledge of eLearning authoring platforms (Articulate 360 preferred)
- Project management skills (experience with Asana preferred)
- Experience facilitating training both in-person and virtually
- Great communication skills, both written and verbal
- Strong problem solving skills and attention to detail
- Advanced knowledge of retail fundamentals such as retail calendars, sales/traffic dynamics and the basics of retail operations
- Working knowledge of modern brand retail and/or ecomm, e.g. DTC and customer experience.
- Ability to thrive in a dynamic, high growth business environment
- Strong attention to detail and ability to operate “in the weeds” without losing sight of the big picture
- Available for up to 30% travel
Salary Range TransparencyA reasonable estimate of the current base salary range for this position is $70,000-$80,000. All corporate roles are eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level.
What We OfferLeap offers a competitive total rewards package, which includes:
- Healthcare benefits (medical, dental, vision)
- Hybrid work culture (NYC and Chicago office locations)
- Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
- Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
- Employee Assistance Program
Leap EEO statementHowever you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
Thank you for your interest in this opportunity! Unfortunately, due to the high volume of inquiries received, we may not be able to respond to all applicants.
