Offer summary
Qualifications:
Strong conversational and written English skills, Proven experience in customer support, Tech-savvy with new software systems, Experience with Jira and HubSpot, Familiarity with Notion.
Key responsabilities:
- Act as first point of contact for client inquiries.
- Manage internal ticketing system using Jira and HubSpot.
- Assist clients with installs and onboarding processes.
- Provide post-onboarding support and feedback collection.
- Collaborate on improvements to the client journey.