Offer summary
Qualifications:
Strong conversational and written English skills, Proven experience in customer support or client-facing roles, Tech-savvy with quick software learning ability, Strong organizational skills and attention to detail, Experience with Jira and HubSpot.
Key responsabilities:
- Act as first point of contact for client support inquiries
- Manage internal ticketing system using Jira and HubSpot
- Assist clients with installs and onboarding tasks
- Provide clear onboarding instructions and ongoing support
- Gather client feedback to improve onboarding processes