Description
Position at Hult International Business School
About us
Hult is a new kind of non-profit business school that constantly innovates to meet the needs of students, employers, and society in a world that is changing faster than ever before. More than a business school, Hult is a dynamic and multicultural community that educates, inspires, and connects some of the most forward-thinking business talent from around the world.
The Opportunity:
The Assistant Director of Residential Life will play a key role in fostering a vibrant, safe, and inclusive residential community. The Assistant Director will be responsible for overseeing day-to-day operational aspects of the Residence Life program at the Hult International Business School’s residence hall, Hult House. Elements of this role include supervising a full-time staff member, coordinating faculty and staff housing needs, providing administrative support to several processes, and serving in an on-call capacity. This role also works in close collaboration with the Director of Residential Life on departmental projects, policy development, and staff support. This position is essential to ensure an enriching and supportive experience for students while maintaining a focus on student development, safety, and community engagement.
Anticipated Start Date: December 2024 or January 2025; sooner depending on the availability of the successful candidate.
Please note that you must have the right to work in United States to be considered for this position.
Key Responsibilities
Leadership & Staff Management
- Directly supervise a full-time staff member; provide ongoing support, mentorship, professional development, and evaluation.
- Indirectly supervise 5-7 part-time hourly student staff members, providing operational efficiency and appropriate staffing needs per the expectations of the institution.
- Participate in all staff trainings, professional development, staff recognition, and other opportunities to engage student and professional staff members within the office.
- Oversee departmental recognition and engagement opportunities for professional staff, student staff, and residents.
- Work in collaboration with Director of Residential Life to develop culturally competent supervision and engagement strategies for staff members to increase relationship development for staff members.
- Represent Residence Life at institutional events such as Orientation, Staff Meetings, Intake Presentation and other events requiring the presence of Residence Life leadership.
Administrative Support & Collaboration
- Support the day-to-day operational aspects of the residence hall to align those operations with the broader goals of Hult International Business School.
- Manage residence life communications, including but not limited to departmental inbox, assigning of student issues to the appropriate staff members, provide administrative tracking of various resources, and collaborating with other constituents to share information with the campus.
- Manage social media accounts of the department, developing social media plan to align with marketing, sales, and engagement goals of Residence Life and/or the institution.
- Provide oversight and direction to mailroom operations to ensure high levels of customer service and operational efficiency.
- Ensure the day-to-day appearance of the building is maintained, working with Director and other campus resources to address any concerns.
Housing Operations Coordination
- Work closely with Director of Residential Life to manage aspects of hall occupancy and utilization to ensure efficiency of student assignments.
- Manage and coordinate logistics related to the housing needs of short-term and long-term stays of faculty and staff, including managing access, communications, linen services, coordination of cleaning, and ensuring satisfaction from all internal guests.
- In collaboration with the Director of Residential Life and the Director of Sales & Marketing, establish and grow an efficient and well managed summer housing program supported by trained staff, fast and efficient turnover, and established policies.
- Assist in hiring, training, and supporting summer housing staff, interns, and other campus constituents needed to ensure operational efficiency.
- Address any guest escalations, resolve conflicts, and ensure the summer housing program remains welcoming and safe.
Community Development, Support, and Assessment
- Foster and inclusive, respectful, and diverse residential community through proactive student engagement and relationship building.
- Be a visible and approachable presence within the residence hall, interacting with students on a regular basis to address concerns and enhance their living experience.
- Partner with campus resources, including Counseling Services, to support student well-being and success.
- Coordinate various initiatives to increase student relationships with Residence Life, ensuring a positive outlook on the student experience is maintained, improved, and developed.
- Continually develop and execute assessment initiatives to measure the impact and effectiveness of departmental initiatives, student satisfaction, and areas of improvement that may need attention and/or resources.
Crisis Management and Community Standards Support
- Serve as part of a rotating on-call schedule to respond to emergencies and crises within the residence hall, ensuring student safety and well-being.
- Provide immediate assistance and guidance in cases of personal, health, or safety-related emergencies, working in conjunction with campus security and other institutional departments.
- Maintain thorough documentation of incidents, ensuring compliance with institutional policies and relevant legal regulations.
- Serve as a student conduct officer utilizing a culturally competent and highly developmental approach to correcting student behavior and ensuring accountability within the expectations of the institution.
- Work collaboratively with Student Conduct Manager to ensure policies are well communicated and advertised to students in order to ensure all students are aware of the policies that apply to them.
Qualifications:
Education: Bachelor’s Degree required, Master’s Degree in Higher Education Administration, Student Affairs, Counseling, or a related field preferred.
Experience: Applicants should possess 2-4 years of professional experience in residential life & housing, or a related student services area. Prior supervisory experience of undergraduate and graduate students preferred.
Skills Needed:
- Strong leadership, communication, and interpersonal skills; A tactful housing professional focused less on furthering issues and more on developing creative and collaborative solutions to new issues.
- Crisis management experience and the ability to handle emergency situations calmly and effectively.
- Ability to work independently, as well as collaboratively in a fast-paces, divers, and global environment.
- Strong respect and appreciation for a globally centered student population; lack of student deficit mindset.
Additional Requirements:
- Live-In Optional; the Assistant Director is invited to live within the residence hall in beautiful Cambridge, Massachusetts. Should the Assistant Director prefer to live off campus, they must reside within 30 minutes of campus due to the on-call nature of this role.
- The Assistant Director participates in a rotating on-call schedule, which includes, nights, weekends, and holidays. Depending on staffing levels, the on-call lift may change semester to semester.
- Commitment to promoting a diverse and inclusive environment; Hult International Business School enrolls students from around the world – the Assistant Director understands the importance of making our students feel welcome and acclimated to the Boston area. Prior knowledge, experience, or understanding of Boston-area Higher Education is preferred.
Benefits:
Work in our beautiful Cambridge office where you'll enjoy comprehensive professional development, frequent social programming, and employee-run resource groups and clubs. You can expect:
- Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts.
- Four weeks paid vacation and twelve paid holidays
- 25% match on your 401(k) contributions.
- Excellent medical, dental, and vision coverage.
- Dependent care, healthcare, and commuter flexible spending accounts (FSAs).
- Discounts at local venues and businesses.
- Discounts including travel, language schools, childcare, and more.
- Eligibility for our Workplace Flexibility Program: our hybrid work model with up to two days of work-from-home flexibility work per week, after your initial onboarding
What we do
Hult International Business School is a non-profit educational pioneer and the first triple accredited US business school. Ranked by the Financial Times, Economist, Forbes, and Bloomberg Businessweek, Hult offers undergraduate, graduate, and executive education programs across its global campuses in Boston, San Francisco, London, Dubai, Shanghai, and New York. The school’s philosophy is that business skills can only truly be learned by doing. By immersing students from all over the world in practical, hands-on experiences from day one, this fresh approach to education is creating a global community of confident, entrepreneurially minded graduates, ready to tackle the challenges of tomorrow.
Solving problems and overcoming challenges is what our students do: all year, every year. We bring together creative, open-minded people from all over the world to find solutions to the world’s most pressing issues by doing business, not just studying it. So they graduate with the skills and the mindset to be ready for anything.
And now we’re looking for talented workforce that think the same way.
We seek to promote an environment for our students, faculty, and staff that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances in a spirit of inclusivity and belonging. At Hult, we believe that it’s through our diversity that we find our strength.
Mission statement
We strive to be the most relevant business school in the world. By using our global reach and always being creative, entrepreneurial, and on the cutting edge, our aim is to have a positive impact on individuals and organizations by transforming their management practices. In so doing, we hope to be the business school of choice for existing and aspiring leaders. We will contribute to sustainable growth, helping leaders to integrate commercial success and societal well-being.
Equal opportunities at Hult
Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to providing opportunity regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique. If you require any accommodation to assist you in the interview process, please submit this with your inquiry.
Hult offers competitive salaries and benefits in a global, empathetic, and highly multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we’d love to hear from you.
Legal
Hult International Business School is a 501©(3) non-profit educational organization registered in the Commonwealth of Massachusetts, accredited by the New England Association of Schools and Colleges (NEASC) to award U.S. degrees. Students are awarded a joint U.S. and U.K. degree on successful completion of the program. The U.K. degree is awarded by the Ashridge (Bonar Law Memorial) Trust, known as Ashridge, with which Hult has a strategic alliance.
