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German Speaking Service Delivery Support Associate (Fully Remote)

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

South Africa

Offer summary

Qualifications:

Fluent in German, written and oral, Completed NQF Level 4 or Grade 12, 1+ years in customer service field, Proficient computer skills, Right to work in South Africa.

Key responsabilities:

Ensure successful deliveries supporting customers and delivery partners.
Answer customer requests via phone, chat, and email.
Gather intelligence to mitigate potential issues.
Facilitate information flow between delivery stakeholders.
Work varying shifts, including nights and weekends.

Black Pen Recruitment Human Resources, Staffing & Recruiting TPE https://blackpenrecruitment.com/

2 - 10 Employees

See more Black Pen Recruitment offers

Job description

Our client, one the world's largest eCommerce platforms, is looking for a highly driven German Speaking Service Delivery Support Associate . The company has been around for over 25 years and has an outstanding reputation within the eCommerce industry. They become one the world's most trustworthy sites for online retail with over 12 million products to date.

Job Type: 9 month contract

Location: South Africa

Workplace: Remote

Start Date: 6 September 2024 and there is another class starting the 27th September 2024

Salary: R 67.35 ( Base pay) per hour + 50.00 ( Language Allowance) per hour = R 117.35 (Per hour).

Working hours: This role requires working variable hours to match when customers need you most. You will work overnight/day/late shifts and your work week is a minimum of 40 hours, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns operating within 24 hours Sunday to Monday. You will receive your work schedule at least 2 weeks in advance and your shifts may change every couple of weeks. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.

Requirements

Minimum age: 18 years old
Have the right to work in South Africa
We require candidates to have completed an NQF Level 4 qualification or a Grade 12 qualification or higher.
Strong communication skills in German (both written and oral fluency)
Proficient computer skills
The availability to work varying shifts from Monday to Sunday operating within 24 hours
Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
From a technical perspective, a minimum 20Mbps and upload speed of 20Mbps (ADSL/LTE/WIFI/AirFiber) lines are not eligible for this role. Please make sure the address on your statement matches the address on your profile where you will be staying and working from.
1+ years experience in an inbound Customer Service associate role, in a BPO or a contact center supporting phone calls (Preferred)
1+ years experience in an high-end retail Customer Service environment
Hard-working, articulate, and detail-oriented
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment.

What will you do as a German Speaking SDS Associate?

As a SDS Associate, you have a very clear purpose: to ensure successful deliveries by supporting customers, drivers, shippers, and Delivery Service Partners. You’ll be the first point of contact for our German customers by answering their requests through phone, chat, and/or email, and use a variety of tools to navigate and review solutions in real-time, facilitate the flow of information between delivery stakeholders, and communicate effectively with our customers. You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.