Account Manager, Industry Partnerships, US

Position: Account Manager, Industry Partnerships, US

Reports to:  Senior Director, Industry Partnerships

Department: Internships and Professional Exchanges

Location: U.S. or Canada Remote

Who we are: 

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

CIEE Internships and Professional Exchanges (IPEX) Division is reinventing our internship and professional exchange offerings to be the market leader in early career global talent development. In the next decade, we will be scaling our placements in these programs by 10X to prepare more of the world’s youth for a global workplace. Fundamental to this initiative is establishing strong relationships with employers around the world who will be providing internship and training placements to the young talent whom we work with.

Why work with us:  

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad and TEFL Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision) 
  • Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are: 

You are an experienced sales leader who is creative, proactive, and knows what it takes to build relationships and close sales. You are equally proactive in organizing your work day to maximize the effective use of your team’s time to generate leads, build relationships, and close sales. You seek to understand your customers and deliver the value that they seek. You are gifted at leveraging data and analytics to execute effective sales strategies. While you are business savvy, you are also mission-driven with a clear belief in the transformative power of global workforce development, work-based learning, and transformative experiences to open doors for young people as they enter the world of work. 

What you’ll do:

Sales Leadership & Execution

• Develop and execute the US-focused employer sales strategy aligned with organizational expansion vision and goals.
• Lead strategic efforts in partnership with internal and external stakeholders.
• Define and implement sales strategies, management tools, and processes to meet aggressive sales goals.
• Leverage tools (e.g., Salesforce, Bookings, etc.) to drive efficiency, effectiveness, and accountability.
• Analyze trends, opportunities, and competitors within the industry that will help you develop and maintain a strong understanding of the market and the space in which we compete.
• Collaborate with US-based team to build a robust pipeline of employer partnerships, connecting directly to decision-makers and other influencers at target companies.
• Work with the marketing team and develop the collateral, pitch materials, and market positioning needed for successful employer conversations.
• Adapt sales strategy and tactics based on local markets.
• Where appropriate, pitch and develop strategic partnerships which will drive the success of the team’s work.
• Manage employer partnerships to ensure the highest level of customer satisfaction.
• Pitch and develop strategic partnerships that will drive the success of your work.
• Iterate and evolve value propositions for employers, adapting them for different industries/markets as appropriate.

Account Management

• Lead onboarding for new employer partners and maintain positive relationships to retain relationships.
• In collaboration with the Placement Operations team, support host employer through recruitment process and serve as point for host management needs.
• In collaboration with the Placement Operations team and CIEE teams across the organization, identify key sectors and priorities to ensure placements meet the interests and needs of students and other young professionals.
• Communicate and advocate the interests of employers to ensure successful placements and experience for both student/young professionals and the employer.
• Manage expectations with host employers to ensure compliance with the U.S. Dept of  State Bridge USA  (J-1 Visa) program.
• In collaboration with Placement Operations and IT teams, support development of new tools and resources to support host sales and management.
• Mentor and motivate junior teams members to continuously improve, be accountable and grow.

What you’ll bring:

• A minimum of 5 years of sales-related experience.
• Bachelor’s degree required; Master’s degree preferred (or international equivalent).
• Ability to build and maintain high-impact relationships and “close the sale”.
• A strong set of relationships with employers across a diverse set of sectors (for-profit, non-profit, govt).
• Strong familiarity with Salesforce and other CRM tools to support sales and ongoing account management
• Ability to represent CIEE in public settings with industry partners (e.g., at conferences, meeting with senior executives, gov’t officials, foundations etc).
• Excellent administrative and organizational skills with the ability to effectively coordinate a large variety of activities.
• Must exude professionalism both internally and externally to CIEE and be committed to company values and stated goals.
• Superior written and verbal communication skills adaptable to all types of audiences, including participants, faculty, Board members, employees, and industry partners.
• Ability to work through and resolve a wide range of issues and be an exemplary ambassador of CIEE and its mission and programs.
• Ability to function well in a complex institutional framework, have a high tolerance for ambiguity and flexibility, and be able to respond quickly and appropriately to changing circumstances.

The ideal candidate will possess:

• Readiness to grow and develop yourself, our client group, and our Company.
• Ability to embrace CIEE’s core values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.

 Location Requirements:

The position is available to candidates in USA & Canada, except for candidates residing in:

• Washington (State)
• Colorado
• California
• Jersey City, NJ

 Diversity Matters:

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply. 

 Due to federal regulations, a reference and background check will be conducted as a condition of employment.