Sales and Customer Support Assistant

This is a remote position.

As a Customer Support and Sales Assistant, you’ll be at the forefront of customer interactions, managing support inquiries and driving sales through various channels. You’ll work with a dynamic e-commerce platform, engage with customers on social media, and play a crucial role in influencer marketing campaigns. This role offers a unique blend of customer service, sales, and digital marketing responsibilities, making it perfect for someone who thrives in a fast-paced, multifaceted environment.

Responsibilities

• Manage customer support inquiries through multiple channels
  
• Handle order releases on the company’s e-commerce platform
  
• Engage with potential customers as a DM setter on Instagram
  
• Assist in closing sales and inform customers about promotions
  
• Create and send draft orders to influencers via Shopify
  
• Respond to AI-generated chat conversations from ad clicks
  
• Process 10-20 customer messages daily
  
• Collaborate with team members to improve customer experience and boost sales
  

Requirements

• Excellent written and verbal English communication skills
  
• Experience with e-commerce platforms, preferably Shopify
  
• Proficiency in Instagram and other social media platforms
  
• Basic understanding of sales techniques and customer service principles
  
• Strong multitasking abilities and effective time management skills
  
• Self-motivated with the ability to work independently
  
• Comfortable with technology and quick to learn new software
  
• Passion for fashion and e-commerce industry trends
  

Requirements

Benefits