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Customer Experience (CX) is one of the fastest growing business areas in Tietoevry Create dedicated to supporting companies in all aspects of their development of digital customer experience journeys. We believe great customer experience is the key differentiator for our customers to beat global competition and create sustainable business value. We are agile, leading by example and helping our customers to develop their customer experience in a holistic way.
Digital Customer Service team in CX is specialized to omni-channel customer service and customer communication solutions like contact centers, virtual assistants, video meetings, meeting scheduling and other solutions that improve in customer communication. Our services include consulting and solution deliveries based on leading technologies (like Genesys, Vonage and Boost.ai) built by us together with our partners.
Your contribution and background
We are searching for an experienced person to take an expert role in our digital customer service solution deliveries. As a Genesys Cloud Solution Consultant, you will be designing and implementing business critical contact center solutions for large Nordic customers according to the market best practices.
An ideal candidate would have experience in Genesys Cloud implementation projects preferably from the finance or public sector and has technical background either from software or contact center development. A successful candidate has some of the following attributes:
- Genesys Cloud Certified Professional - certificate.
- Experience from at least 2 different Genesys Cloud implementation projects as a developer, a solution consultant, or an architect.
- Experience on Agile web and API development.
- Experience on Cloud services (AWS, Azure, Google).
- Experience on integration back-end solutions to Genesys Cloud.
We offer
- An opportunity to be part of a real expert team, who works with the latest technologies utilizing modern practices in an agile environment and bring your ideas to life.
- An extensive training and certifications for required market leading technologies to become an appreciated expert in the area.
- Leading Nordic customers that have a strong drive to develop their CX.
- Autonomy in solution development, nothing holds you back.
- Working culture that is labelled by a sense of duty, “can do – attitude”, teamwork and open knowledge sharing.
As a person you are business oriented and have an entrepreneurial and curious mind-set. You have a systematic, independent, and proactive way of working to succeed in a highly dynamic business. You possess excellent social, co-operation and networking skills in and outside company and have the ability inspire others to achieve great results. You enjoy being a step ahead of development and you have courage to do things differently. Communicating ideas, issues and solutions in a team environment is one of your talents, as is having a good command of English and Finnish (both verbal and written).
We offer you professional growth, meaningful projects, open culture, and an outstanding work-life balance! We offer you an opportunity to create the future of a growing, fast-developing, and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.
Did we get you inspired?
We look forward to hearing from you! Please send your application to us as soon as possible; the position will be filled as soon as the right candidate is found. If you have any questions regarding this role, please contact hiring manager Mikko Tavi mikko.tavi@tietoevry.com
We perform background checks for all final candidates.
About Tietoevry
Tietoevry creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capabilities. Based on our core values of openness, trust, and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive.
Our 24,000 experts globally specialize in cloud, data, and software, serving thousands of enterprises and public-sector customers in more than 90 countries. Tietoevry’s annual turnover is approximately EUR 3 billion and the company’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs. Familiar yourself with what we do
At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)
