Community Program Manager

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The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

Department's Website:

Summary of Job Duties:

Qualifications:

• Master’s degree plus two (2) years of experience working with social services, health care systems, victims’ services, mental health or substance use treatment programs or community-based programs/organizations

• Bachelor’s degree plus four (4) years of experience working with social services, health care systems, victims’ services, mental health or substance use treatment programs or community-based programs/organizations.

• High school diploma/GED plus eight (8) years of experience working with social services, health care systems, victims’ services, mental health or substance use treatment programs or community-based programs/organizations required.

Knowledge Skills & Abilities:

• Must have previous experience of providing case management services to vulnerable populations in order to ensure the ability to build rapport and provide support to the program participants.

• Experience with facilitating collaborative partnerships, client assessment, treatment or action planning, conducting interviews, advising/counseling/mentoring clients, and participating in health promotion and health education activities.

• Intimate understanding of and experience working with the community served by the individuals impacted by community violence.

• Valid driver’s license and excellent driving record with reliable car and current automobile insurance

• Ability to initiate and maintain positive working relationships with project staff and other organizations.

• Ability and willingness to provide emotional support, encouragement and motivation to program participants

Preferred Qualifications:

• Experience engaging communities with high prevalence of violent crime in Little Rock.

• Experience working with community-based organizations that provide mental and/or social services to individuals impacted by community violence.

• Experience with community violence prevention programs

• Experience living or working in Little Rock, AR.

• Experience working with diverse groups of people.

• Experience working as part of a multi- disciplinary team, collaboratively practicing with health professionals, governmental, and/or community-based organizations.

• Experience using creative and interactive approaches to engaging and building rapport with clients/participants.

• Experience with case management, and service referral and navigation.

Additional Information:

Responsibilities:

• Operate in a supportive role within an interdisciplinary research team.

• Provide case management and navigational services to current and recently discharged patients with violent assault injury.

• Conduct needs assessments; develop and maintain follow-up action plans; and facilitate and track service referrals for program participants.

• Collaborate with Emergency Medicine, Trauma, and Psychiatry healthcare providers, social workers, and community-based organizations to provide follow up health care and social services that will maximize patient health outcomes.

• Works under the direct supervision of the Program and Clinical Directors.

• Assistance with appointment scheduling is a requirement of the job. Specific training in violence prevention services will be provided.

• Provides empowerment, education, and case management services to current and recently discharged patients treated at UAMS for a violent assault.

• Conducts periodic assessments of patients’ social, medical and other healthcare needs, and social and economic resources.

• Provides consistent and frequent engagement with participants.

• Conducts home visits when appropriate and necessary.

• Educates patients about the health care system and facilitates relationship building between the two.

• Documents work with patients through appropriate record keeping that follows the project’s policies and procedures.

• Makes referrals for needed services and facilitates access to community resources.

• Participates regularly in project team meetings.

• Participates/assists as needed in any activities related to the program.

• Works in collaboration with partners of the study and attend necessary ongoing training.

• Advises participants and others regarding health care and other facilities available to them.

• Assists participants in utilizing such services.

• Makes follow-up contacts when required.

• Serves as liaison between the professional staff and the community, including developing relationships with various stakeholders in the social service community.    

• Provide oversight of the daily operations of the HVIP service project, including the supervision of staff and coordination of all case management related activities.

• General oversight of program goals, products, and deliverables as it relates to participant retention and case management.

• Develop best practices for case management and tracking and adopt these practices to be implemented as part of the standard operating procedures.

• Develop and conduct regular meetings, trainings, and workshops for staff to successfully execute case management/linkage intervention components.

• Coordinate follow up and monitoring of action items from meetings.

• Responsible for the oversight of all linkage/case management activities, including monitoring the fidelity of intervention delivery.

• Oversee the implementation of linkage components and related data tracking activities of staff, monitors progress, develop a scheduling and monitoring system with staff, help to problem-solve, and assist staff when needed.

• Assists in gathering and evaluating data concerning the program; may perform incidental clerical duties such as keeping records, answering the telephone, arranging participant appointments, requesting medical records, etc.

• Provide regular oral and written progress reports to the Directors and team.

• May provide other duties as assigned.

Salary Information:

Required Documents to Apply:

Special Instructions to Applicants:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible: