Are you a legal professional who loves ensuring exceptional customer service?
Are you a passionate legal researcher motivated by client satisfaction?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
About the Role
LexisNexis is a leading provider of expert witness information, dedicated to delivering accurate and timely research results to our clients. Our objective is to support the legal community by providing comprehensive and reliable expert witness services. As an Expert Witness Research Analyst, you will conduct thorough research, evaluate findings, and deliver expert witness information promptly and accurately to our clients.
Responsibilities
Conducting required research utilizing internal and external resources.
Managing the life cycle of expert witness search requests while maintaining efficiency through multitasking.
Delivering clear, concise, accurate, timely, and thorough communication to internal and external customers.
Applying established standards to the order management process to effectively meet departmental objectives.
Advocating for customers by reporting feedback and resolving issues effectively on the first pass.
Collaborating across the organization and working cooperatively in a team environment.
Requirements
Possess a Juris Doctorate or Paralegal credential with a solid foundation in legal research and practical experience is advantageous. Equivalent education/experience will also be taken into consideration.
Experience with Lexis Advance and Lexis + products is advantageous.
Possess excellent PC skills, including proficiency in Windows OS and Microsoft Office. You should also be adept at basic troubleshooting and have a minimum typing speed of 40 words per minute.
Able to give and receive information in an effective professional manner, with excellent communication and interpersonal skills.
Show dedication by efficiently resolving customer issues and demonstrate sharp business acumen in assessing decision impact on customer satisfaction. This is reflected in Net Promoter Score performance.
Prioritize being available full-time (40 hours/week) during our support hours (Monday-Friday, 8:00 AM-6:00 PM EST). This exhibits your commitment to supporting a global organization and meeting customer expectations.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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