Offer summary
Qualifications:
5+ years of leadership experience, 10+ years in customer service expertise, Exceptional communication and feedback skills, Proven ability to handle escalations, Experience in remote work environments.
Key responsabilities:
- Lead and coach a team of agents.
- Provide constructive feedback and monitors performance.
- Handle complex customer escalations professionally.
- Drive initiatives to improve performance standards.
- Contribute to process improvements and optimize workflow.