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Czech Speaking Customer Care for Smart Home Devices - Greece

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Czechia

Offer summary

Qualifications:

Fluency in Czech and English, Previous experience in customer service, Strong problem-solving skills, Basic computer skills, Valid European Passport or ID.

Key responsabilities:

  • Assist customers with smart home inquiries
  • Provide technical support and troubleshooting
  • Deliver outstanding service via phone, email, chat
  • Maintain records of customer interactions
  • Stay updated on technology trends
Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
About Patrique Mercier Recruitment
Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."
See more Patrique Mercier Recruitment offers

Job description

Patrique Mercier Recruitment is excited to present an outstanding opportunity for a Czech Speaking Customer Care representative specializing in smart home devices in Greece. This position allows you to be part of an innovative industry while enjoying the stunning landscapes and rich culture of Greece.

As a Czech Speaking Customer Care representative, you will assist customers with inquiries related to smart home products, provide technical support, and ensure a seamless customer experience. Your primary goal will be to address customer queries effectively and foster a modern and interactive approach to customer service.

Join our dynamic team and contribute to promoting cutting-edge technology while enhancing your skills in a rapidly evolving sector.


Responsibilities
  • Assist Czech-speaking customers with inquiries regarding smart home devices and their functionalities
  • Provide technical support and troubleshooting assistance for product-related issues
  • Deliver outstanding customer service via phone, email, and chat
  • Maintain detailed records of customer interactions and transactions
  • Collaborate with cross-functional teams to enhance product knowledge and customer satisfaction
  • Stay updated on smart home technology trends and product offerings
  • Follow established procedures and quality standards when servicing customers

Requirements

  • Fluency in Czech and English, both written and spoken
  • Previous experience in customer service or technical support is a plus
  • Strong problem-solving skills and technical aptitude
  • Excellent communication and interpersonal skills
  • Customer-focused mindset with a passion for helping others
  • Ability to adapt to a fast-paced and changing environment
  • Basic computer skills and familiarity with customer service software
  • Willingness to learn about smart home technology and products
  • Valid European Passport or ID

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishCzechEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship Management (CRM) SoftwareTechnical SupportSpeech FluencyCustomer Centricity

Other Skills

  • Problem Solving
  • Technical Acumen
  • Willingness To Learn
  • Adaptability
  • Basic Internet Skills
  • Customer Service
  • Verbal Communication Skills
  • Social Skills
Are you interested?

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