Key Account Manager - Software - Greater London/Cambridge

Field based role in Greater London/Cambridge

At Houseful, we’re here to help everyone make intelligent decisions about their home

Do the best work of your life!

Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa and Prime location. Together were creating the connections that power better property decisions, by unlocking the combined strength of software, data and insight.

We make moves with head and heart to achieve our big ambitions, and to drive progress in the property market.  There’s never been a better time to join us.

The Key Account Manager (KAM) is responsible for the overall management and growth of a regional territory of the Houseful software customers and prospects. The Key Account Manager will achieve identified sales targets through proactive activity across the territory base, primarily with larger independent estate agents. 

The KAM will ensure that every customer and prospect is effectively managed with regular communication and business reviews so they are able to make the most of their CRM software, minimising risk and identifying opportunities for growth.

They will develop long term business relationships with decision makers and influencers for key agents within a defined territory and deliver regular and effective account management meetings and business reviews to increase revenues through a product portfolio.

The successful applicant will be proficient in using data to identify trends to help drive strategy for growth and will be a confident communicator both internally within the regional team and externally with customer groups and be confident and capable of working inside of a team environment to achieve results.

Other duties include responding to incoming customer calls & queries, minimising cancellations and maintaining accurate and up-to-date records. The key is the ability to handle complex and sometimes challenging negotiations and achieve winning outcomes for all parties.

• Develop and implement strategic plans for current and emerging customers in line with the Software business strategy
• Deliver revenue and branch growth of our CRM and associated products, consistently meeting targets in line with company goals
• To be responsible for customer acquisition, retention & account management as well as new product take up for the dedicated region

• Ensure territory client engagement coverage model is in place to touch all customer and prospect accounts on a scheduled basis (personally and across the internal sales & account management and customer success consultants team members)
• Collaborate with and influence internal stakeholders such as Product, Customer Delivery, Marketing and Customer Support
• Be responsible for continually updating product, market and competitor knowledge and pro-actively and regularly provide clients and internal stakeholders with relevant industry and business information
• Take a data led approach to managing the territory and forecasting
• Understand each client’s business to maximise the relationship and increase the use of the software within each organisation
• Act as an effective, professional ambassador for the company at all external events, conferences and presentations when required

Essential skills 

• Experience in B2B sales, working in a consultative sales role
• Outstanding organisational and time management skills that allow you to manage your own time effectively and work to tight deadlines 
• Ability to be flexible and comfortable in a fast-moving performance-led environment, adapting quickly to change
• Self-motivated and results-orientated – with the ability to work on own initiative; demonstrate consistently sound judgement and creative thinking
• Exposure working in digital transformation environments helping customers to understand the value of and how to unlock their digital potential
• Interpersonal skills to enable working with people at all levels. Must be credible and comfortable dealing with and presenting to senior company execs
• Proven experience in managing and owning senior client/stakeholder relationships, with responsibility for account development
• Desire to be part of and contribute to the success of a fast-growing organisation
• Ability to be flexible and comfortable in a fast-moving results-orientated environment.  Plus be self-motivated and pro-active – with the ability to work on your own initiative and offer new ideas.
• Desire to be part of and contribute to the success of a fast-growing organisation.
• Consistently role models our behaviours, demonstrates an exceptional ability to live and breathe them in everything they do and ensures those around them set the bar higher to do the same

Desired skills

• Knowledge and experience of Property industry, proptech or SaaS sales
• Proven track record of working cross channel with a varied product portfolio
• Full, clean driving license

To be successful, you will:

• Be willing and able to work as part of a team
• Be willing to travel as needed
• Be passionate about delivering positive customer experiences whilst driving results in a sales environment

Benefits

• Everyday Flex - greater flexibility over where and when you work
• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure - Business closed for a period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London
• 7.5% pension contribution by the company
• Talent referral bonus up to £5K