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Traditional Chinese Player Support Agent

Remote:

Full Remote

Contract:

Fixed term

Work from:

Japan

Offer summary

Qualifications:

Fluent in English reading and writing, Fluent in Traditional Chinese reading and writing, Business level in Traditional Chinese, Experience in translation/localization appreciated, Strong logical thinking skills.

Key responsabilities:

Support customer service operations and implement changes
Perform language translation and proofreading
Respond to player issues via chat and email
Analyze and solve information accurately within guidelines
Support operates 365 days a year

PTW Large https://ptw.com/

1001 - 5000 Employees

See more PTW offers

Job description

Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
Perform language translation and proofreading where necessary.
Respond and support players issues via chat and email, including but not limited to password resets and more.
Business hours: Shift based - 11:00-20:00/12:00-21:00 - 40 hours a week.
Support 365 days a year including weekends and holidays (shift work).

Requirements

Fluent reading and writing skills in English.
Fluent reading and writing skills in Traditional Chinese.
Business level reading and writing skills in Traditional Chinese.
Experience in translation and/or localization is appreciated.
Passionate about the video game industry.
Strong logical thinking.
Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
Able to deliver excellent customer service via email and chat.
Able to understand games from a gamer’s perspective.
Capable of analyzing and solving information accurately and swiftly within guidelines.
Possesses a team player mentality.

Benefits

Collaborating with people creating innovative interactive entertainment.
Dynamic and entrepreneurial culture.
Video games focused environment.
Contract Employee
Trial period: 3 months / No change in conditions.

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.