For nearly 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
We are looking for a Field Customer Support Specialist I to join our Microbial Solutions division, primarily serving customers in the Netherlands and Belgium, with the potential to provide assistance in other regions as needed. In this remote field position, you will be expected to support the customers throughout the Netherlands and Belgium. We are seeking a candidate fluent (at least C1 level) or native in Dutch.
Reporting to the Regional Field Customer Support Manager and supporting the Customer Care organization, you will play a vital role in offering our customers exceptional support in the field. Your focus will always be on our customers ensuring that they have the capability to utilize our products fully at their site. Having a customer centric mindset is one of the key attributes to being successful in this role.
Essential Duties and Responsibilities:
• The ability to deliver the necessary services and support as outlined by the technical skill set at the conclusion of the training program.
• Understand who the commercial team are in your region and begin to build a solid relationship to support revenue growth.
• Start overseeing the customer activities in your area to help the business achieve its overall objectives and increase revenue while guaranteeing our customers business continuity.
• Acquire the ability to gather customer insights and make sure that all pertinent data is distributed to the relevant stakeholders
• Co-ordinate tasks with all colleagues in the Field Customer Support team and the overall Customer Care organization to guarantee that procedures are synchronized to satisfy the needs of both the business and customers.
• Provide support and ensure ongoing communication with all stakeholders to ensure all goals can be achieved.
• Fully utilize the software tools provided to you by the company so that you can provide an excellent service to our customers and all relevant data to the business.
• Participate and contribute to any internal or external meetings that you need to attend.
• Prepare, plan and organize your field activities every week, so that you are in the best position to support our customers fully
• Ensure adherence to regulatory requirements and to departmental policies, practices, and procedures [SOPs, safety procedures and protocols].
• Build strong relationships cross functionally to support the achievement of the overall business objectives.
The following are minimum requirements related to the Field Customer Support Specialist I position.
• Degree or equivalent in Engineering or Life Sciences; Microbiology, Biology or Chemistry.
• 4+ years of related experience (Field Service, technical, laboratory or research); or Equivalent combination of education and experience.
• Native or at least C1 level of Dutch and English
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Ability to ability to manage dairy schedule, trips, and administrative tasks independently and work in a fast-paced environment.
• Willingness to be flexible to suit our customers and business needs.
About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.
At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction.
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