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Customer Success Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Canada, North America

Offer summary

Qualifications:

5+ years in technical customer success role, Experience in B2B SaaS environment, Consulting experience in SaaS preferred, Strong technical knowledge and integration skills, Familiarity with CRM and support platforms.

Key responsabilities:

Drive product adoption and customer satisfaction
Act as trusted advisor and thought manager
Translate customer feedback into product requirements
Communicate the value of solutions to executives
Maintain accurate records of client interactions

Netomi Scaleup https://www.netomi.com/

51 - 200 Employees

See more Netomi offers

Job description

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

We are on the lookout for smart, hardworking, go-getters who thrive in a fast paced environment that requires a high degree of personal accountability, initiative and follow-through. You should have a passion for our product, an eagerness to learn, and a strong commitment to serving our growing customer base.

Responsibilities: Curiosity, Technical Aptitude, Relationship Building, Project Management

Work with Netomi’s strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio

Act as a trusted advisor, thought manager, and subject matter expert to customers. Partner with customers to understand their current and future business goals and problems and translate that into people, product and process strategies

Empower customers to connect their goals and problems with solutions in our platform while increasing usage and adoption

Strategies to secure executive visibility of Netomi’s business results. Work across the customer’s business organization to communicate the value and expansion of these solutions to their team and executives

Partner with the internal account team (e.g. sales, product, support, and marketing) to design and execute optimal account plans for each customer

Engage with product & engineering teams to translate customer feedback into product requirements

Demo Product capabilities and features to customers post release cycle and hands-on experience with complex product integrations to drive the usage and adoption of our product

Maintain accurate and up-to-date records of client interactions and account activities in our system of record

Requirements:

More than 5+ years of experience in a technical customer success role within a B2B SaaS environment

Self-assured working in a fast-moving environment, with a willingness to make quick judgements based on continuous prioritization and evolving customer needs

Relevant consulting experience required preferably in the SaaS environment

Good sense of curiosity with a genuine desire to learn, think with agility and apply them in new situations

Stellar written and verbal communication tailored to the persona

Proven track record to build strong relationships with VP and C-Suite management in the customer portfolio

Strong sense of technical knowledge, working knowledge of APIs, and managing integrations

Familiarity with customer relationship management (CRM) software, Support platforms (Zendesk, Salesforce)

Must be willing to travel up to 20-30% of the time in response to customer needs, with all necessary travel documents maintained and current

In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration.

Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.