Offer summary
Qualifications:
Associate degree or equivalent in IT, 2+ years of experience with Tanium, Netskope, or Zscaler, Knowledge of TCP/IP networking, Experience with Microsoft and UNIX/Linux OS, Strong written and verbal English skills.
Key responsabilities:
- Troubleshoot technical issues via phone and screen share
- Facilitate customer communication through a ticketing system
- Document activities in ticketing systems
- Assist engineering with lab systems configuration
- Perform basic troubleshooting of network problems