Offer summary
Qualifications:
Knowledge in Windows and Active Directory, Familiarity with security information, Understanding of computer networks, Experience with software and hardware issues, Certifications in ITIL or MCITP are pluses.
Key responsabilities:
- Provide technical support via phone, remote, or onsite
- Analyze and resolve user incident requests
- Ensure performance and availability of client platforms
- Conduct requirement analysis and system implementation
- Configure email, VPNs, and directory mapping