Technical Support Engineer (Orlando FL, US)

Wundermart is expanding into the US market, and we are on the lookout for a new specialist to join our global technical support team! Are you looking for a new opportunity in a one-of-a-kind scale-up? We might have something for you!

What you will do

As technical support specialist, you are at the center of Wundermart's continued success, assisting our customer's and colleagues on their everyday requests. While we strive to provide a seamless, autonomous shop technology, issues can still sometimes arise, and that's where your expertise comes in!

Powered by Hubspot, you'll be tacking incoming tickets from the different hotels we work with, delivering spot-on, complete information. With empathy as your superpower, you'll be the friendly Wunder our customers turn to when things get rocky, turning frustrations into smiles with your understanding, expertise, and support.

Also, you'll spearhead installations, maintenance, and support activities for our POS systems across various regions.

From ensuring seamless POS operations to providing remote troubleshooting assistance, your role will directly contribute to enhancing customer experiences and operational efficiency.

Your key responsibilities.

• Installation and preparation of POS systems in our shops in the Orlando area.
• Remote support for troubleshooting and maintenance of POS systems, with on-site visits when necessary.
• Tacking incoming tickets from the different hotels we work with and make sure they are handled properly.
• Follow-up requests from customers and update and involve your colleagues at the right time.

What you can bring.

• You live in (or at a reasonable commutable distance from) Orlando, FL.
• You have 1+ years of relevant experience in a customer-facing role.
• Proven experience carrying out Technical Support responsibilities, ideally in the retail industry.
• Great communication skills and fluent in English.
• A strong affinity with IT and a solid understanding of ERP technology.
• An innovative mind, with strong problem-solving skills and able to adapt to new procedures while dealing with a large number of support requests.
• Solid experience in handling large volumes of calls and messages from customers using a customer support ticketing system.
• You love to provide assistance and feel a sense of achievement when helping customers to solve a problem at hand.
• Flexibility to travel if required
  

What we can offer.

• Employment contract & benefits via Remote.
• Flexible hybrid working arrangements.
• Unlimited vacation days.
• Opportunity for growth and professional development in a fast-paced and dynamic environment.
• ...and more.

Wundermart is not just your ordinary workplace – we are a vibrant community driven by innovation, collaboration, and a shared passion for data-driven excellence. As a rapidly growing company, we are dedicated to creating an environment where our team members can thrive personally and professionally. Our company motto is ‘never settle’. We encourage our employees to be open minded and listen to each other. To dare to make mistakes, bringing new insight moving forward. To take ownership of our work and always look for opportunities to create better solutions for existing problems.