Director of Data Center Field Operations

Who are we?

Job Summary:

Owns customer impacting, day to day responsibility for operations, maintenance and performance of data centres in the assigned metros. Responsible for day to day execution, capacity management, consistent response/structures, and streamlined support 

Responsibilities:

Data center operations 

• Drive strategic planning and priorities for datacenter Customer and Facilities Management operations 

• Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity, availability, budget) 

• Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experience 

• Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination 

• Establish and track safety measures to ensure safety of frontline resources 

• Ensure consistent Customer, vendor and staff experience and on-the-ground response across all data centers 

• Contribute to the COEs as and when appropriate and implement policies and procedures to ensure global consistency and effectiveness 

• Contribute to and/or support other departments to achieve endorsed business objectives 

• Coordinate with global design and construction team to expansion Site, Campus & Metro expansion strategy and ensure global consistency and effectiveness 

• Ensure consistent and accurate Capacity Management of power and cooling 

• Establish and manage effective Customer Project Management /Implementation, pre and post Sales contracts 

• Contribute Ops technical and operations requirements to Real Estate for site leases, acquisitions and M&A 

• Manage and motivate the team in order to achieve optimum uptime of Data Centers  and maximum customer satisfaction with regards to day-to-day operations 

• Ensure all sites achieve and remain compliant with ISO/PCIDSS/SOCI/II and other corporate accreditations 

• To keep staffing levels on target in terms of number of staff as well as required skill levels 

• Define, implement and run annual financial outlooks (OPEX/CAPEX) 

• Ascertain that the running costs of the Data Centers are kept to an optimum level whilst maintaining full service to the customers 

• Own implement and drive efficiency across all sites 

• Be on call for critical situations/problems within the Data Canters 

• Strong focus on global consistency to ensure Equinix objectives are met and customer experience maximised 

Leadership 

• Shape a collaborative, transparent, and entrepreneurial culture, in tandem with the extended global operations leadership and the corporate leadership team 

• Strong focus on Customer Experience and improving Customer Satisfaction, lead team in pursuit of Customer experience improvement objectives 

• Empower frontline resources to meet customer needs through incentives and process 

• Contribute to Global forums as an advocate to empower Field Operations staff, towards greatest effectiveness 

• Contribute at a regional and global level for new initiatives/continuous improvement 

Qualifications:

Knowledge and Experience

• Demonstrated track record of datacenter/infrastructure operations management and maintenance or similar; leadership and cross functional management experience. 

• Experienced in leading and operating in a matrix environment. 

• Experience in growth and transformation of business 

Skills and Attributes

• Focus on execution and results – establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for results 

• Ability to provide thought leadership, think strategically and effectively communicate vision and influence 

• Demonstrate and instil the Equinix culture and values 

• Adept at balancing intense short term pressures with overall long term goals 

• Financial acumen and ability to connect operational objectives to financial results 

• Positive ‘can-do’ attitude to work 

• Not easily satisfied, strives for perfection 

• Flexible and Agile – ability to adapt quickly and lead team through change 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.