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Service Sales Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Serbia

Offer summary

Qualifications:

Engineer or Master's degree required, 5 years in sales or project management, Knowledge of Energy sector mandatory, Knowledge of High Voltage products appreciated, Proficiency in Local language and English.

Key responsabilities:

Respond to customer requests for quotes
Increase order intake through business plan
Manage Major accounts as Bid Manager
Share client needs with Product Management team
Monitor KPIs and Adhere to internal rules

GE Renewable Energy

11068 - 11068 Employees

See more GE Renewable Energy offers

Job description

Job Description Summary

Respond to customer requests regarding Service activities by creating commercial offers, relying on the quoting services of the units.
Negotiate and secure orders.
Meet with clients through business trips/missions.
Increase order intake in accordance with the objectives.
Propose new products & Services
Prospect within a defined area.
Build a business plan for the fiscal year.
Monitor the indicators of their commercial scope. Job Description

Roles And Responsibilities

Customer service

Respond to customer requests for quotes regarding SER activities ( spare parts, framework agreements and amendments, assembly, adjustment, repair services, etc.)
Propose innovative solutions to the client for the operation of their positions.
Prospect through assessments, performance reviews, and client meetings at their sites and headquarters.
Increase/develop the services business through a business plan.
Manage the KPIs of the customer account (Order Intake, Budget, Win Rate, Hit Rate, etc.)
Ensure milestone reviews of major accounts with the client (technical & commercial).
Share and conduct lessons learned on challenges.

Internal monitoring

Manage the tenders of major accounts as a Bid Manager.
Ensure the recording of opportunities in the commercial tool (Salesforce).
Ensure the follow-up of opportunities in the commercial tool with the units, the engineering office, the tendering department, and the field service.
Establish order forecasts in the commercial tool on a monthly, quarterly, and annual basis.
Monitor the budget and update the forecast on a weekly basis.
Adhere to internal rules for entering and validating offers with managerial reviews when applicable (GO-NOGO process, R0, R1, R2, RAM, NRE, etc.)

Development Program

Share the future needs of clients with the Product Management team.
Establish a simplified technical specification with the client’s elements.

Cross-functional role

Capitalize on customer experience/coordinate with operations and quoting services of the units in Europe (Italy, Spain, France, Germany, Switzerland).
Partner with the Digital team (GA) & quarterly sharing of opportunities.
Implement quarterly internal reviews on lessons learned and the forecasted workload.

Required Qualifications

Engineer or Master’s degree.
Knowledge of the Energy sector is mandatory (Generation/TSO/DSO)
5 years of experience in sales, quoting, or project management is mandatory on equivalent business.
Knowledge of High Voltage products (20kV – 400kV) is appreciated (GIS, AIS, Transformer).
Knowledge of the Service market in the field of energy generation and transmission is appreciated.
Knowledge of digital products is appreciated (DGA, various monitoring).
Be proactive.
Be autonomous.
Excellent written and verbal communication skills.
Proficiency in Local language and English is mandatory, other languages are appreciated.
Availability for frequent business trips across the assigned region