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Customer Care Agent

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

United States

Offer summary

Qualifications:

6 months experience in a BPO, Technical support experience required, Experience with US clients, Proficient in Microsoft Office, Salesforce experience preferred.

Key responsabilities:

Handle calls, emails, and escalations
Provide assignment status information
Assist technicians and customers
Process customer escalations professionally
Other duties as assigned

Gabtech Global, LLC https://www.gabtechglobal.com/

51 - 200 Employees

See more Gabtech Global, LLC offers

Job description

This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE: Customer Care Agent (WFH/Remote)

OFFER RATE: PHP 178.57 per hour (Fulltime)

Working Hours:

Schedule

Training hours, estimated for 6-8 weeks: Monday-Friday 1pm-930pm (we do have some flexibility here)
Permanent hours after training. 4 day work week, 10 hours days with a 30 minute unpaid lunch:
Saturdays 7:00am-5:30pm EST and Sundays, Thursdays and Fridays 1000am-830pm

GENERAL PURPOSE OF THE POSITION:

Takes and processes phone calls, emails, correspondence, and escalations from customers, technicians, and agents
Provides assignment status information to customers and maintains knowledge of company organizational policies and procedures
Comfortable with working nights, weekends, and holidays and strong written and verbal communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Determine if the customer’s needs were met based on their description of their problem within the work order and the technician’s closing notes.
Answer phones daily for customers and technicians and takes appropriate action based on the content of the phone call.
Assist technicians with updating and closing their work orders.
Assist customers with obtaining updates on service calls.
Process customer escalations effectively and professionally
Escalating issues to management when warranted.
Answer emails and web chats regarding schedule changes, updates, and closing requests.
Other duties as assigned.

SKILLS AND QUALIFICATIONS REQUIRED:

Have at least 6-months of experience for a major BPO company in the Philippines.
Must have Technical Support Experience
Windows desktop/laptop ONLY
Experience handling customer service for US clients.
Ability to interact positively with customers.
Excellent communication and critical thinking skills.
Proficient with Microsoft Office applications including Outlook and Excel.
Ability to pivot between different tasks effectively.
Dependable with an excellent attendance record.

Preferred:

Salesforce experience
strong Microsoft Office Suite skills

Requirements

Skills and Qualifications Required:

have at least 6-months of experience for a major BPO company in the Philippines.
WIndows desktop/laptop ONLY
handling customer service for US clients.
Ability to interact positively with customers.
Excellent communication and critical thinking skills.
Proficient with Microsoft Office applications including Outlook and Excel.
Ability to pivot between different tasks effectively.
Dependable with an excellent attendance record.