Offer summary
Qualifications:
Electrotechnical training or technical degree, Several years of KPI-based leadership experience, Experience in process management within customer service, Knowledge of standards and processes in customer care, Proficient in Salesforce and other relevant software.
Key responsabilities:
- Lead, motivate, assess and develop team members
- Coordinate daily business and prioritize cases
- Monitor workload quantitatively and qualitatively
- Gather feedback to improve service processes
- Participate in daily operations and projects