Offer summary
Qualifications:
High School Degree or Equivalent, 2+ years of contact center experience, Bilingual - Spanish required, Preferred: Bachelor’s degree or college coursework, Preferred: Financial Services and CRM experience.
Key responsabilities:
- Handle inbound customer contacts and build positive relationships
- Support requests for research, documentation, and outcomes
- Meet qualitative and quantitative performance targets
- Communicate customer issues to internal partners
- Ensure compliance with regulations and company policies