Post Closing Remediation Specialist II

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

The Post Closing Remediation Specialist II will be responsible for reviewing and researching loan files in the system of record and completing remediation as required. Other duties may include assistance with training and partnering with team members and other departments.  They are responsible for the principal duties listed below.

• Reviews loan packages and Closing Disclosures for required documentation.
• Manage various pipelines of loans requiring post-closing review and PCCD remediation. This includes review of TRID and other Compliance requirements.
• Ability to partner with offshore resources to maximize efficiencies.
• Ensures loan package meets compliance guidelines and fixing discrepancies, as necessary.
• May assist with response to Quality Assurance, Quality Control, Compliance and 3rd party audits and exams.
• Work with internal clients to identify process enhancements and changes.
• Works to obtain signature on missing or additional documents from lender, borrower, closing agent.
• Remedy post-closing issues or missing items through contact with closing agents and LOB.
• Responsible for properly calculating overcharges and processing refunds via Principal Reduction or Check.
• Some understanding of California Per Diem guidelines.
• Understand and comply with regulatory requirement for funding, recording and policies.
• Perform QC oversight on offshore functions as required per SOW. Perform QC across onshore reconciliation processes as needed.
• Performs related duties as assigned by supervisor.
• *Check printing and Mail Courier label printing.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily.

• High school diploma or equivalent.
• 2-4 years of experience in any area of mortgage operations including:  processing, underwriting, closing, funding, and post-closing or servicing.  Closing/funding experience preferred.
• Bachelor’s Degree preferred.

• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Advanced working knowledge of the Microsoft Office suite, including Word, Excel, Access, and PowerPoint.
• Experience using Excel and compiling reporting a plus.
• Critical thinking skills and ability to solve problems; detail oriented with a high degree of accuracy and follow through.
• Knowledge of MDIA, RESPA(TRID) and REG Z disclosure requirements.
• Strong proof-reading skills.
• Ability to work in a deadline driven, fast paced, high producing environment.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:
•    Medical (including Health Savings Account & Flexible Savings Account)
•    Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan

•    Performance-based Incentives
•    Pet Insurance

•    Advancement Opportunities

Newrez NOW:

•    Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
•    1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
•    Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

•    Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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