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Global Service Center Associate

extra holidays - extra parental leave - work from anywhere - fully flexible

Remote:

Full Remote

Contract:

Full time

Salary:

30 - 50K yearly

Experience:

Junior (1-2 years)

Work from:

Ohio (USA), United States

Offer summary

Qualifications:

1+ year relevant customer service experience, Effective communication and organizational skills, Professional phone manner, Competence in Word, Excel, PowerPoint, Excellent verbal and written communication.

Key responsabilities:

Advise users on Veeva's applications best practices
Identify and resolve client issues with applications
Build strong relationships with all application users
Provide feedback on service improvements and development
Maintain high standards of customer service and professionalism

Veeva Systems Computer Software / SaaS SME https://www.veeva.com/

5001 - 10000 Employees

See more Veeva Systems offers

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

This Role is ideal if you are looking to build a career with a company that has track record of success and excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software this job is for you!

What You'll Do

Advise end users on best practices when using Veeva’s applications

Identify and resolve client issues associated with Veeva’s applications

Build strong and professional relationships with all users of Veeva’s applications

Provide recommendations/feedback on client service improvements and product development

Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers

Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements

1+ year relevant experience in a customer service role

Effective communication, organizational, and time management skills

Professional telephone manner

Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)

Excellent verbal and written communication skills

Ability to quickly understand client requirements and needs and articulate potential solutions

Nice to Have

Bilingual in Spanish

Perks & Benefits

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Compensation

Base pay: $30,000 - $50,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.