Digital Marketing Account Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Welcomemat, part of the Fullsteam organization, provides a fully integrated digital marketing platform for the car wash and automotive service industries. Welcomemat's marketing ecosystem combines specialized traditional and digital marketing tools to help both local and national businesses capture their best customers. Through an easy-to-use marketing dashboard, our marketing tools are managed in one place where businesses have visibility into the effectiveness of their unique marketing campaigns.

This is a remote role and can be located anywhere in the US

Job Summary:

As a Digital Marketing Account Manager, you will serve as the primary point of contact for our clients, ensuring their needs are met through ongoing communication and support. Your role will involve providing regular campaign updates, strategizing to enhance client outcomes, and identifying upsell opportunities to maximize client engagement. You will guide clients in navigating their marketing dashboards, helping them understand key metrics and insights. Your proactive approach will foster strong relationships and contribute to the overall success of our clients' marketing initiatives.

Primary Responsibilities:

• Manage ongoing client communications via email, phone, and video meetings to address topics including:
  • Strategy to include upsell opportunities and new offerings
  • Data Dashboard Navigation
  • Campaign performance & updates
  • Assistance/troubleshooting as needed
     
• Serve as a liaison between client and internal teams for ongoing requests.
• Monitor campaign performance and delegate corresponding tasks for internal teams accordingly for optimizations, changes, etc.

Skills & Competencies:

• Ability to collaborate with cross-functional teams to achieve client goals.
• Excellent verbal and written communication skills, specifically as it pertains to expressing ideas clearly and effectively to clients and team members.
• Solution-oriented mindset while navigating challenges to provide results in a timely manner.
• The ideal candidate will have excellent time management skills to balance client communications, internal communications, and project management tasks simultaneously.

Minimum Qualifications:

• Minimum of 2-3 years of experience in account management, client services, or a related role.
• Proven track record of managing client relationships and driving client satisfaction.
• Experience with project management software and CRM platforms.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.