Call Center Representative

Overview:

Reborn Cabinets has been in business for nearly 40 years and is the leading provider of kitchen and bathroom remodeling services with locations throughout the West Coast. We are looking for Call Center Representatives to join our award-winning team and assist with our national expansion!

*This is a hybrid role with the ability to work from home for 2 weeks, followed by 1 week in the office*

 What we offer

• $18 an hour + bonuses

• Bonuses average $400- $800 each month

• Medical, dental, vision insurance

• Paid vacations & PTO

• Opportunities for growth and advancement

• 401(k) plan

Responsibilities

• Use of phone, email, SMS, and other communication methods to address customer inquiries and concerns

• Provide customer support & product knowledge for clientele in a high call volume environment

• Address rebuttals and provide exceptional customer service

• Qualify leads through the use of a script, and schedule appointments for our direct sales team

• Use of Salesforce (CRM) to communicate with internal departments (Finance, Project management, Sales Operations, etc)

Qualifications

• High school diploma or G.E.D

• Strong desire and passion to help and serve others

• High level of confidence, enthusiasm, and a positive attitude

• Excellent verbal and written communication skills

• Comfortable working in a high call volume environment

Schedule:

• Full-time position, 5 days a week
• Must be able to work evenings and weekends.