Offer summary
Qualifications:
1+ years of high-volume call center experience, Strong written and verbal communication skills, Proficient with computer and support software, Ability to work independently in fast-paced environment, Familiarity with Spanish preferred.
Key responsabilities:
- Provide omnichannel customer assistance primarily via phone
- Complete administrative tasks according to procedures
- Develop product knowledge for Level 1 support
- Address customer needs and complaints effectively
- Ensure adherence to privacy and security protocols