Customer Success Manager

Why work at Logiwa?

Logiwa is a rocket headed straight for the moon! Since 2017 we've grown to become the leading provider of cloud-powered ordering and fulfillment software for B2C and Direct-to-Consumer companies in an industry that’s growing by leaps and bounds. As e-commerce continues to take off, the sky is not even the limit for us.

If you’re looking for a place where your career can take off, for a company that is passionate about their people, and for products that are helping redefine the way companies do business, then we’re looking for you!

We provide a fun, inclusive, and collaborative environment with endless opportunities for growth. Whoever you are--rocket enthusiast, mountaineer, chess master, or Netflix binger--come find your place with us here at Logiwa. Take a look and see how you can contribute to this fast-growing team.

The Job Details

The Customer Success Manager is responsible for defining and optimizing the customer journey, acting as a partner to our clients and helping to drive true value with our product. They take an active role in managing the customer relationship by reading customer metrics, being proactive, and understanding customer behavior leading to product engagement while increasing the customer adoption of Logiwa.

Responsibilities:

• Define and optimize the customer journey while driving true value for customers
• Work closely with Sales, Onboarding, Support, and Product to provide a best in class customer experience
• Participate in account planning, providing ideas around driving growth on accounts to increase account spend over time
• Define customer success involvement during the sales cycle
• Manage relationship in Custify to create dashboards and reporting to measure customer success
• Provide proactive engagement with customer base to minimize churn and access risk well in advance
• Maintain up-to-date Logiwa application knowledge to articulate business value to customers
• Propose improvements to customer success team’s organizational structure

Job Requirements:

• BS/BA or a combination of experience and education/training equivalent to a four-year college degree
• 1-2 years of Customer account ownership within a SaaS organization or customer facing role
• Prior experience in the supply chain technology space is a plus
• Excellent multitasking and project management skills
• Strong problem-solving, communication, and customer management skills
• Demonstrated ability to learn new concepts quickly and work hands-on in a team environment

Benefits:

At Logiwa we offer:

• Flexibility to work fully remote, or hybrid if you desire (Our Chicago office has free breakfast and snacks daily, as well as a weekly happy hour!)
• 15 days of paid time off + 5 personal days annually, 12 paid company holidays, plus your birthday as a paid holiday
• 100% employer-paid health and dental insurance
• Other insurance offerings including: vision, life, legal, and pet insurance
• 401(K) and free access to a confidential certified financial advisor
• Employee Assistance Program - confidential counseling and advice available by phone, web, or text
• Community engagement opportunities like quarterly volunteer days

Equal Opportunity Employer

At Logiwa we believe in the power of diversity. We do not discriminate based on race, color, sex, gender expression or identity, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military service or discharge status. We think that our diverse backgrounds help us learn from each other, create a stronger company culture, and provide better service for our customers. There is only one you in the world, and we want you to bring your unique self to work with us.

We're looking forward to receiving your application!

Find More About us🔎 :

• Our Company: https://www.logiwa.com/company
• Our Career Page: https://www.logiwa.com/careers
• Logiwa in the Press: https://www.logiwa.com/company/press-news
• Our tech stack : https://stackshare.io/logiwa/logiwa