Offer summary
Qualifications:
5+ years as a Retention Manager or related role, Experience with DTC/eComm brands, Direct experience in supplement/natural health is a plus, Proficient in data analysis and CRM systems, History of developing successful retention strategies.
Key responsabilities:
- Develop retention strategies like loyalty programs
- Analyze customer data to refine retention strategies
- Manage customer engagement initiatives and promotions
- Gather customer feedback to improve services
- Collaborate across departments to enhance customer experience