Analyst, Systems (ROPS)

This position is responsible for the implementation of new or updating of existing business systems and processes to drive improvements across one or more of the business teams within Revenue Operations.  To achieve this, the Systems Analysts will coordinate multiple stakeholders through the Software Development Life Cycle (SDLC) process including IT, external vendors and business teammates. 

Essential Function

Analysis & Technical:

• Produces detailed documentation including business requirements, process flows, communications, use cases, and user stories outlining problems, and opportunities. 
• Translates business needs into requirements across multiple business systems or processes with some guidance.
• Proficiency in tools such as JIRA, Confluence, MS Teams, and Excel to communicate and facilitate daily operations.
• Demonstrates understanding across a larger scope of business systems (multiple systems, multiple businesses using a system, multiple processes) including how data capture & processes across systems are interrelated.  
• continuously learns new system capabilities & and recommends how to leverage them.

Problem Solving:

• Solves problems related to a business system by outlining potential drivers & and forming a hypothesis-based approach. Guides business in identifying root cause and ideating towards initiation of system solution. Aid businesses in forming manual workaround or other alternatives either while waiting for enhancement lifecycle or in pursuit of an ideal technology solution.
• Makes recommendations & and synthesizes takeaways from visualizing processes flows across multiple systems or businesses.
• Understands the SDLC and supports business in progressing through the process.
• Understand the implications of the overall project on broader business objectives or other business lanes. Proactively raises awareness when issues arise that impact their work stream.
• Develops requirements by collaborating with business leaders & and translating their needs across multiple business systems or processes.
• Business lead on IT comms for code and data readiness; aiding as Business Facilitator for UAT and production Validation.
• Help businesses understand how the system should be operating after a release.
• Primary liaison with IT to support them in conducting more detailed investigations.

Project & Stakeholder Management:

• Effectively leads working sessions & facilitates interactions between business teams and IT (ex. Requirement review sessions, project status meetings & post-deployment feedback sessions).
• Directs & executes on next steps to progress own work stream; identifies & recommends new opportunities to improve existing processes.
• Understands the Software Development Life Cycle and supports the business team in progressing through the process.
• Maintains up to date documentation of data/process dependencies across multiple projects, business lanes of systems (ex. BRD, use cases, process flows)
•  Proactively communicates around deadlines & roadblocks.
•  Builds collaborative relationships with all stakeholders.

Other duties as assigned

Education and Experience:

• Bachelor’s degree in a related field of study and  1+ years’ experience OR applicable work experience
• Strong Analytical Skills
• Knowledge & experience working within the Software Development Life Cycle
• Ability to communicate complex ideas in a simple, easily digestible manner to a range of audiences

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.