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Technical Writer: II (Intermediate) - Remote

extra parental leave
Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 
New York (USA), United States

Offer summary

Qualifications:

Proven experience as a technical writer, Experience with content management systems, Familiarity with HTML and XML, Strong attention to detail, Ability to grasp complex concepts.

Key responsabilities:

  • Review and update knowledge management documents
  • Create user-friendly content for various audiences
  • Ensure documentation meets company standards
  • Review and edit owners' content for accuracy
  • Convert and upload documents into storages like ServiceNow
Javen Technologies, Inc. logo
Javen Technologies, Inc. SME https://www.javentechnologies.com/
201 - 500 Employees
See more Javen Technologies, Inc. offers

Job description

Job Title: Technical Writer - People Team Content in ServiceNow

Job Summary: We are looking for an intermediate Technical Writer to support our People (HR) Team in updating and relocating our knowledge management documents. This individual will review old documents and partner with document owners to ensure the process and procedures are up to date. Once information is updated the document will be converted into the established format and stored within the ServiceNow file repository or another internal tool (i.e. SharePoint, Workvivo, etc.).

We are looking for someone available to work 30-40 hours/week through January 31, 2025.

What You’ll Be Doing

  • Partner with process owners to review and update current content
  • Create clear, concise, and user-friendly content that meets the needs of various audiences
  • Ensure all documentation adheres to company standards and guidelines, i.e. tone, format, internal lingo, etc.
  • Review and edit content created by process owners to ensure clarity, accuracy, and consistency
  • Convert and upload documents into the correct file repository/internal system - ServiceNow, SharePoint, Workvivo, etc.

Qualifications

  • Proven experience as a technical writer, preferably corporate process writing experience
  • Experience with content management systems and documentation tools
  • Excellent written and verbal communication skills
  • Strong attention to detail and ability to work independently
  • Ability to quickly grasp complex concepts and make them easily understandable
  • Strong organizational and time management skills
  • Experience with ServiceNow and its knowledge module
  • Knowledge of HTML, XML, and other web technologies

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Organizational Skills
  • Verbal Communication Skills
  • Time Management
  • Detail Oriented

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