Job description

Patrique Mercier Recruitment is thrilled to offer an exciting role for an Italian Speaking Customer Support representative for mobile app services in Greece! Join our client, a leading company in the tech and mobile industry, where you can provide top-notch support while enjoying the beautiful Mediterranean lifestyle.

In this position, you will assist Italian-speaking customers with inquiries related to mobile app services, troubleshooting issues, and delivering valuable guidance to enhance their user experience. Your expertise will be vital in resolving customer concerns and ensuring that users can make the most out of the mobile applications.

This is not just a job; it is an opportunity to develop your career in a vibrant environment, surrounded by a dynamic team in one of the most picturesque locations in Europe.

Responsibilities

Provide exceptional customer support in Italian for mobile app-related inquiries
Troubleshoot and resolve technical issues effectively
Educate customers on app functionalities and best practices
Maintain accurate records of customer interactions
Collaborate with technical teams to address complex issues
Contribute to improving the overall customer experience and satisfaction ratings

Requirements

Fluency in Italian and English, both written and spoken
Previous experience in customer support, ideally in the tech or mobile app industry
Excellent communication and analytical skills
Proficient problem-solving abilities and attention to detail
Ability to work well in a fast-paced environment
Solid understanding of mobile applications and technology
Team player with a positive attitude and willingness to learn
Enthusiasm for helping others and ensuring customer satisfaction

Benefits