Remote Project Coordinator / Client Success Manager

Client Success Manager / Project Coordinator - Remote

Overview

We are a prominent IT Managed Service Provider dedicated to offering cutting-edge solutions and unmatched service. Our mission centers on fostering enduring partnerships with clients and driving mutual success through transparent communication and collaboration. We are eager to invite an enthusiastic and results-oriented Client Success Manager / Project Coordinator to become a vital part of our vibrant team!

Key Responsibilities

• Foster and nurture strong relationships with clients, ensuring a deep understanding of their objectives, aspirations, and challenges. Act as their primary contact for inquiries and concerns.
• Assist in the planning, execution, and oversight of projects from inception to completion. Collaborate with internal teams to ensure project objectives and timelines are achieved efficiently and effectively.
• Facilitate the onboarding process for new clients, coordinating training sessions and providing essential resources to guarantee a seamless transition.
• Continuously monitor project performance and progress metrics for clients, keeping both clients and internal teams informed, while proactively addressing any challenges that may arise.
• Collect valuable feedback from clients to enhance products or services. Collaborate with teams to ensure client insights are integrated into future strategies.
• Maintain comprehensive documentation of project specifics, including schedules, meeting notes, and reports. Provide status updates and success metrics to clients and internal stakeholders.
• Collaborate cross-functionally with sales, marketing, and product development teams to align client objectives with overall business goals, contributing to the company’s success.
  
  

Required Skills

• Excellent interpersonal and communication skills, capable of building rapport with both clients and internal teams.
• Proven ability to manage multiple projects concurrently and meet deadlines while maintaining meticulous attention to detail.
• Proficiency in project management software (e.g., Asana, Trello, Jira) and CRM tools (e.g., HaloPSA, Connectwise, Autotask, Salesforce, Hubspot).
• Familiarity with project management methodologies (Agile, Waterfall) is advantageous.
• Strong problem-solving skills with a proactive mindset.
• Comfortable working autonomously as well as collaboratively within a fast-paced environment.
  
  

Qualifications

• Bachelor’s degree in Business Administration, Project Management, or a related discipline.
• A minimum of 2 years of experience in client success, account management, or project coordination.
  
  

Career Growth Opportunities

We are committed to providing our team members with avenues for career advancement and professional development, empowering you to enhance your skills and explore new career pathways within our organization.

Company Culture And Values

Our company champions a supportive and inclusive culture that celebrates diversity. We strive to create an environment where every employee feels valued and empowered to contribute to our collective success.

Compensation And Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Flexibility, including remote work options.
  
  

Employment Type: Full-Time