Remote Entry Level Help Desk | WFH Opportunity

Join Our Team as an Entry Level Help Desk Representative - Remote Opportunity

Why Choose Us?

This is an exciting chance to join a reputable partner of a leading technology firm! We currently have multiple positions open, so feel free to refer your friends.

Position Overview

This fully remote role offers the necessary equipment and a structured paid training program. Initially a four-month contract, there is a strong potential for permanent placement, providing an excellent platform to kickstart your career in tech support.

Key Responsibilities

• Provide exceptional customer support by responding to inbound technical inquiries via phone, chat, and email.
• Collaborate with customers to identify additional solutions, with opportunities to upsell products and services.
• Efficiently troubleshoot various issues related to voice, data, video, and connectivity.
• Maintain accurate records of each interaction, ensuring thorough documentation for future reference.
• Support fellow Technical Support Representatives as required.
  
  

Required Skills

• Proficiency with Windows Operating Systems.
• Previous experience in call center or customer service settings is preferred.
• Strong troubleshooting abilities for connection-related issues.
  
  

Qualifications

• Excellent communication skills, with a customer-oriented approach.
• High School diploma or equivalent is required.
  
  

Career Growth Opportunities

This role not only positions you to gain valuable experience in tech support but also offers potential for permanent employment and raises after the initial contract period, making it an ideal opportunity for career advancement.

Company Culture And Values

We pride ourselves on fostering an inclusive and collaborative work environment that encourages professional growth and teamwork.

Compensation And Benefits

• Flexible scheduling is preferred.
• Bonuses may be available, along with opportunities for salary increases following the contract period.
• Competitive compensation throughout the duration of the contract.
• All necessary equipment and comprehensive paid training will be provided.
  
  

Take this opportunity to launch your career in tech support with a distinguished company while benefiting from valuable training and remote work flexibility.

Employment Type: Full-Time