Data Entry Coordinator (Typist) - Remote Customer Care | WFH

Job Overview

We are seeking a dedicated and detail-oriented Customer Care Data Entry Coordinator to join our esteemed medical products manufacturing and distribution team. Our organization is renowned for its commitment to enhancing patient outcomes and experiences. If you possess a passion for making a significant impact and find fulfillment in contributing to a mission-driven environment, we encourage you to apply for this pivotal remote position.

Key Responsibilities

• Precisely enter orders received via fax or email, ensuring strict adherence to confidentiality protocols, especially regarding sensitive billing and credit card information.
• Conduct thorough reviews and verifications of data to uphold the integrity and accuracy of our records.
• Maintain the utmost privacy and confidentiality at all times.
• Update system records by scanning and digitizing paper documents.
• Serve as a crucial point of contact for addressing customer inquiries, including complaints and concerns, by directing issues to the appropriate team members.
• Facilitate customer onboarding, oversee password resets, provide tier-one technical support, and assist in retention services for our customer portal.
• Manage non-telephonic requests for information, cancellations, order status updates, and returns.
• Perform additional related tasks as assigned to support the team's objectives.
  
  

Required Skills

• Proficiency in Microsoft Office Suite.
• Exceptional verbal and written communication capabilities, enabling effective customer interaction and team collaboration.
• Fundamental mathematical skills for calculating discounts, commissions, and percentages.
• Competence in utilizing spreadsheets (Excel) to analyze business performance.
• Strong problem-solving abilities and reasoning skills, with the capacity to identify issues, gather data, and draw valid conclusions.
• An aptitude for developing business relationships and resolving conflicts to meet the needs of the company, customers, and team members.
  
  

Qualifications

• A Bachelor's degree (BA) from a four-year institution, or an Associate's degree (A.A.) from a two-year college or technical school; or equivalent experience of two to four years in a related field.
• Previous experience within the healthcare sector is highly desirable.
• Must be able to fulfill physical requirements, including the ability to lift and carry items weighing up to 10 lbs.
  
  

Career Growth Opportunities

At our organization, we deeply value the professional development of our employees. We provide a multitude of learning and advancement opportunities, empowering team members to enhance their skills and progress within their careers while contributing meaningfully to the healthcare industry.

Company Culture And Values

We pride ourselves on fostering an inclusive and collaborative work environment where every team member’s contributions are acknowledged and respected. Our culture emphasizes teamwork as we collectively strive to meet the diverse needs of our customers and stakeholders in the healthcare landscape.

We welcome applications from candidates in the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Massachusetts, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Texas, Virginia, and Wisconsin.

We are an equal opportunity employer. We encourage individuals from all backgrounds to apply. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, military service, national origin, age, disability, veteran status, or any other basis protected by applicable state and federal law.

Employment Type: Full-Time