Onboarding Consultant

At Otelier, we put data and efficiency at the heart of hotel operations so hoteliers can return to hospitality. As the hospitality software behind every great host, we provide the tools to automate back-office tasks, streamline budgeting and forecasting, and offer crystal-clear insights into property or portfolio performance. Embrace the opportunity to be part of a transformative journey with Otelier, where we harness data to optimize operations, facilitate decision-making, and automate the mundane. This is not just a career—it's a chance to shape the future of hospitality, making data work for the industry, not the other way around.

We are seeking an Onboarding Consultant to . This role requires strong communication skills, technical proficiency, and a passion for technology and customer service. The ideal candidate will actively guide clients through the onboarding process, ensuring a seamless transition and smooth integration with Otelier's solutions.

Responsibilities:

• Serve as the first point of contact for new hotels, providing an overview of onboarding process.
• Set up reports in client Property Management Systems (PMS), Point of Sale (POS), and other systems as required.
• Develop and provide detailed report submission documents, including instructions and report lists.
• Guide hotels through the full onboarding process, ensuring they are live before transitioning to to Client Success.
• Manage the task process for onboarding/offboarding, following best practices to minimize business impact.
• Communicate effectively with clients and internal teams, maintaining SLAs and fostering strong relationships.
• Initiate and manage escalations, ensuring appropriate levels of communication with management and key stakeholders.
• Create and maintain configuration guides and documentation.
• Maintain a thorough understanding of the onboarding workflow, client PMS, POS, and other systems.
• Contribute continuous feedback to refine management procedures and enhance the knowledge base.

• Excellent written and verbal communication skills with strong interpersonal abilities.
• Experience with JIRA or other project management tools.
• Competency in using Excel/Google Sheets for data calculations and lookups.
• Bachelor's Degree or Diploma in IT from a recognized institution.
• 3-5 years of experience in technical support or onboarding roles.

What We Offer (US Benefits) 

• A global workforce with flexible hybrid and WFH options. 
• 401k Plan (Traditional & Roth) with company match. 
• Flexible PTO policy to refresh & recharge. 
• Comprehensive Medical, Dental & Vision plans for you and your dependents.  
• Paid parental leave when expanding your family. 
• Additional company paid benefits, such as LTD, STD, and life insurance to give you peace of mind for life’s unexpected moments. 

This position offers a base compensation range of $42,500 to $85,000. This range represents the potential compensation for this role, with actual pay varying based on factors such as the location, skills, experience, and qualifications. Compensation may vary from the stated range. This information is provided to applicants in accordance with state and local laws.